Crista Thomas Email and Phone Number

• Leading a team, mainly composed of managers or team leaders, to achieve the expected performance on the activities within our scope and aligned with the IT strategy.• Developing people (direct or indirect line management) on a continuous basis, taking into account the needs of the organization and the aspirations of the people• "Manage the IT assets within its perimeter and the impacts on interfaces :o Apply the rules to preserve the perenniality of the IT assets, in an ""Evergreen approach"" (limited number of versions, supported software, obsolescence ...)o Control the complexity and costs of the system with a long term vision (Maximize the reuse of solutions)• Organize collaboration between IT teams on the one hand, and with partners (business, external and internal partners) on the other hand, and know how to reserve room for maneuver to be put at the service of others• Contributing to and executing IT strategy byo Contributing to arbitrations on the build and run perimeterso Allocating capacityo Adjudicating prioritieso Controlling budgetso Ensuring user and business satisfaction• Inspire and engage its teams and partners by driving a dynamic of continuous progress and innovation within the agreed quality framework.• Communicating strategy and results inside the company

Serve as the infrastructure point of contact for the BSS Platforms. Responsible for coordinating support needs and project delivery across infrastructure suppliers. Responsibilities Include: • Ensure infrastructure project deliverables are delivered on time , supplier resources are available as required by the projects, environments are provisioned and delivered on time and manage customer expectations including escalations when necessary • Provide coordination across infrastructure suppliers and application support teams to manage incidents and problems ensuring timely resolution • Manage the RCA process across suppliers • Manage tickets across suppliers • Ensure SLAs and KPIs are met/managed/reported.

Work with the Customers (dealers, fleets, distributors) of the various business units to develop and maintain an understanding of the various business processes by which business is conducted. Through the analysis of these processes, identify areas that would benefit from improvements in efficiencies. Lead the implementation of projects to deploy standard and customized solutions to realize gains in efficiencies. Ensure solutions continue to add value to customers and business units. Serve as the go between for IT, external customers, various software solutions and internal business units. Prepare technical specifications and project proposals. Stay up to date on technology options and constantly look for innovative ways to improve systems.

Manage all of the developers, programmers, web designers and testers. Using a project management approach, schedule and coordinate all activities for the department and its resources. Provide cost analysis and recommendations for key projects. Make recommendations on feasibility and compatibility of software. Determine cost saving areas for the company. Maintain all security certificates. Application development and software development life cycle management. Development tools research and standardization.

Train internally and externally in-house and via WebEx on current software, new releases, best practices and company policies. Design and develop training database and documentation. Analyze incoming help desk calls and develop training programs to reduce the call volume. Design and develop recorded training sessions via WebEx and Camtasia. Test all new software that has been requested prior to purchasing for usability and feasibility and make recommendations based on findings. Test all new software releases for bugs and document findings and suggestions for correction. Design and write documentation on processes. Serve as the contact between TCI and our parent company, Michelin, on EDI project. Coordinate and test EDI with all major suppliers and vendors. Monitor processes and work flows. Administrator for WebEx, eFax, OnBase and OCR for Forms. Research, recommend and coordinate external training for all employees. Write up technical specifications for program change requests. Coordinate and manage assigned technical projects for the IT department. Analyst for software; I receive the problems no one can fix to research and correct or explain. Assist network administrators on projects as needed.

Managed and coordinated resources and efforts needed for successful conversions (software and hardware) and product implementations; coordinated all steps necessary to ensure smooth and thorough installations/ conversions; wrote all documentation for clients, programmers, and account managers regarding conversion processes; designed/ developed/tested/implemented a structured basis for conversions; developed internal instructions for training of new users; coordinated all conversion mappings and gathered all information necessary for a smooth conversion for new clients; provided demonstrations to prospective clients; coordinated/conducted training seminars on the use of software; worked with clients regarding ways to improve the system and implemented as needed; served as a primary client contact from point-of-sale through installation; implemented new ideas leading to more accurate/efficient conversions; handled Y2K project from inception to completion, including the design of test cases; executed the test case scenarios; documented the results for auditors and programmers; suggested corrective measures and installed corrective software for the clients.

Analyzed and interpreted information to troubleshoot problems and errors created by the company, client or vendors; served on committees to recommend and to develop system changes and/or procedures to achieve desired results for clients; provided on-site implementation training for new users in the functionality of the product and in appropriate procedures; conducted regularly scheduled client site visits to promote a positive relationship between the client and the company and to train on new software enhancements; communicated with clients to provide product counseling, system parameter changes, and to assist with special tasks; utilized an online software package developed for the cable television industry and CMA Spool and BUNDL reporting packages by Legent.