Crista Barnes Email & Phone Number

E. Syracuse, New York

•Analyze client's current HR programs and recommend solutions.•Develop, revise, and implement HR policies and procedures.•Ensure HR programs and services are in compliance with established policies, procedures and state/federal laws and regulations.•Assist with the development and coordination of recommended changes regarding workflow.•Develop methods for compiling and analyzing data for reports and special projects.•Provide professional and courteous service to clients via phone and email to resolve client payroll issues to ensure timely and accurate payroll processing. •Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through products to provide solutions to inquiries and concerns.•Act as a client liaison, provide product/services information and on-going product training on Payentry Payroll and Human Resource Management products.

Syracuse, Ny

• Responsible for all HR related documentation/functions and ensured Federal and New York State compliance.• Worked directly with Partners and Controller as HR Coordinator including handling all benefit enrollments/changes. • Worked directly with Partner-in-charge of recruiting to plan and facilitated all recruiting including college recruiting, set up interviews and internships.• Worked directly with Co-Managing partners to research and implement a HRMS which I manage daily.• Worked directly with IT Director to create and implement firm-wide training.• Worked directly with Marketing Director to create press releases, set up meetings, presentations and seminars.• Performed general office duties such as answering phones, ordering supplies, maintaining records management, sent faxes, updated and created spreadsheets in Excel.Edited and finalized financial statements, engagement letters, valuations and other proposals.• Prepared billing, monthly statements and posted all accounts receivable deposits.

• Worked directly with store manager to manage 5 Assistant Managers and up to 100 employees in a 65,000 sq. ft. store.• Planned and directed staffing, training, and performance evaluations to develop and control sales.• Reviewed operational records and reports to project sales and determine profitability.• Followed all expenditure and payroll limits and supported sales goals.• Performed end of shift cash deposits and reports based on daily sales.• Conversed with customers by telephone or in person to provide information about products or services, acquired and entered orders, canceled accounts and obtained details of complaints.• Retained records of customer interactions or transactions. Recorded details of inquiries, complaints, or comments, as well as actions taken to resolve all customer complaints.• Used to LAST approach when handling customer complaints prior to exchanging merchandise, refunding cash, or adjusting bills.