Crista Eugene Email & Phone Number

Baldwin, Ny, Us

New York, New York, United States

Implement and manager new customer facing workers compensation team within risk insurance department to increase customer satisfaction.Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.Cultivate and sustain an effective working partnership with insurance carriers and state bureaus associated ensuring seamless communication and alignment of business objectivesIdentify and recommend process improvements to optimize employee workflows and eliminate operational inefficienciesCollaborate with leaders from internal teams including Business Operations, Underwriting, Customer Success.Providing regular feedback, weekly 1:1 meetings, and conducting timely performance reviewsMonitored accounts through lines of business, while performing endorsements on existing policies through the request of brokersProvided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting.