Cristal Chan Email & Phone Number

United States

Indianapolis, Indiana, United States

• Resolve 50+ help tickets monthly through Intercom chat, phone and video calls, providing solutions with an average response time of 1 minute• Lead weekly Zoom training webinars, educating customers on new features and ensuring successful implementation• Identify, report and track bugs through Asana, coordinating with development teams to address issues and improve user experience• Proactively manage customer relationships, offering solutions that reduce cancellations and increase customer retention• Consistently update Salesforce with changes in customer information, ensuring accurate records and enhancing overall customer support efficiency

• Verify 5+ outstanding tickets daily, conducting thorough testing to ensure bugs are resolved before deployment• Collaborate daily with developers to ensure accurate test criteria and expected software behavior• Participated in 3 regression cycles, reviewing 50+ test cases each to ensure platform stability and functionality before updates are deployed

Indianapolis, Indiana, United States

• Exceeded sales goals with 80 cold calls per day, successfully scheduling product demos and driving prospect engagement• Vetted 200+ outbound prospects weekly using Outreach and Salesloft to maintain a robust sales pipeline• Managed and updated Salesforce to track progress of leads and sales opportunities, ensuring accurate reporting

• Managed university social media accounts and implemented marketing campaigns

Greencastle, Indiana

• Led campus tours for campus visitors and prospective students

Indianapolis, Indiana Area

• Supported Co-Founder and VP of DoubleMap directly• Created 20 potential partnerships with operating partners and vendors• Developed and led SPARK Week, a company-wide brainstorming of innovative and money-making solutions for client• Reported sales upsell and renewal contracts with sales team weekly through Salesforce

Hong Kong

• Configurated 500 new laptops, ensuring seamless integration of company-specific software• Led a team of 5 interns responsible for the storage, packing and dispatching of laptops, optimizing the logistics process• Cooperated with teammates to ensure smooth data transition from old to new laptops, reducing downtime and data loss

Hong Kong

Book Fair 2018 • Contacted over 100 exhibitors, organized all timeslots for Children's Paradise Performance and New Book Release• Coordinated 37 exhibitors for each tour event setting, additional requests and rundown• Spoke at 50 events as MC at Children's Paradise Performance, 200 audience each event• Collaborated with 10 project interns to ensure smooth running of tour events daily

Greencastle, Indiana

• Tutored Calculus I, Intro to Economics, Macroeconomics and Quantitative Reasoning

Bachelor Of Arts - Ba, Economics Major, English Literature Minor, Alumni

Activities and Societies: Management Fellows Program, Women's Golf Team, Q Center Tutor, Admissions Ambassador, Women in Economics.

Business Analytics, Complete

Business Analytics is an 8-week, 40-hour online certificate program from Harvard Business School. Business Analytics introduces.