Aligning sales and partnerships strategies with market trends to ensure they are consistent with Octus' vision and objectives.Developing and adjusting pricing policies in collaboration with various departments.Conducting meetings to identify and understand client needs.Negotiating, structuring, and reviewing commercial proposals.Seeking and negotiating partnerships to overcome commercial obstacles as needed.Identifying and cultivating new business opportunities and partnerships on a global scale.Providing support to the sales team in resolving challenges and managing client relationships.Orchestrating Octus' referral program with clients and partners.Monitoring and updating the commercial intranet with relevant information. Analyzing KPIs to optimize commercial performance and implement continuous improvement. Evaluating overall client and partner satisfaction, proposing and implementing best practices.Coordinating activities with other departments to ensure alignment with corporate objectives.Representing the company at national and international events.

• Developed bespoke promotional campaigns for clients to enhance performance. • Improved and optimized internal processes by utilizing project management tools and software to manage time and deliverables effectively. • Stayed attuned to market trends and directed the company’s market research efforts accordingly. • Collaborated with other departments to ensure a unified approach that exceeded market demands. • Engaged with clients by addressing inquiries, offering assistance, and resolving account-related issues. Provided technical support, shared information on new products and promotions to enhance the customer experience. • Strategically increased revenue streams from designated clients by fostering and nurturing strong relationships with key stakeholders alongside the team.

• Planned, developed, and delivered physical and digital events around the world from proposal right up to delivery.

• Developed and implemented the strategy and related tactics to raise the profile of the company across digital communication channels.• Monitored performance on online platforms through analytical software, and tailor strategy accordingly. • Planned and organized the participation of the company in international scientific conferences, events and exhibitions, with the brand and objectives in mind.• Managed the full event life cycle management including design creation concept for the organisation’s participation in international trade fairs (Norway, Portugal and Dubai). • Oversaw internal and external teams to ensure effectiveness and quality during the project execution. • Coordinated contracts and budget to report Trade Malta and European Commission.• Supported cross functional teams in the preparation of international tenders and commercial offers, ensuring the corporate branding is consistently applied.

• Managed the planning and execution of events globally including event budgeting, stakeholder engagement and partnership arrangements, accommodation and travel arrangements, list of attendees and speakers, contracting and negotiation with suppliers, track of RSVPs, and registration monitoring, tracking and measuring success metrics, and resolving any issues in a timely and effective manner.• Ensured all logistics related to the participation of senior leadership in global events were fully accomplished, including accommodation, transport and overall route, using project management tools such as Asana. • Secured and assigned resources across all functions of an event.• Designed the communications strategy through social media channels, emails, and brochures.• Performed post-event engagement actions by email and corporate blog.

• Managed a portfolio of 50 events in 2018/2019 including large B2B events such as The Fit-Out Awards (1000 attendees), The Irish Transport & Logistics Awards (350 attendees), The Irish Construction Awards (520 attendees) and Green Awards (440 attendees), ensuring the entire events ran smoothly with customers, suppliers and other stakeholders, demonstrating excellent creative problem solving skills. • Coordinated the production and approval of all promotional material with an external agency, and managed the internal pre-planning of major events, such as attendee lists, speakers, event registration, accommodation, music, briefing, sponsors and awards. • Negotiated and managed supplier contracts including venues and catering companies.• Partnered with all stakeholders in an effective manner and ensured adherence to the process and delivery on time, including the purchasing department to ensure clients were charged accurately for any extra purchases, marketing and sponsorship departments to collate a guestlist, advertise and promote event awareness, and suppliers such as venue, printing and entertainment companies, always demonstrating strong relationship building and effective communication abilities.• Increased sales through post-event engagement actions by email. • Supervised a team of interns, contributing to their development and ensuring key performance metrics were achieved.

• Increased sales in approximately 15 to 20%, providing outstanding customer service and suggesting implementation of effective processes, new products, sales and marketing strategies in the store based on benchmarking between other stores. • Supported senior management with training processes, delivering training on customer service and ensuring completion of all courses on the Learning Management System (LMS) by staff members.• Improved internal processes related to administrative and storage procedures, and ensured accurate deliveries from suppliers through effective inspection and documentation.• Prepared reports and analysis on sales, presenting results to leadership. • Assisted with purchase orders and reduced waste by improving planning and organisation of the procurement process.• Assisted with regular audits, acting as key point of contact and achieving over 90% of compliance with regulations.

• Managed the communication integration process between all Brazilian business units, creating and delivering internal and external communication initiatives in all corporate channels to ensure the delivery of effective organisational communications.• Coordinated the full lifecycle of corporate events for all units within strict budget and deadlines, defining milestones and resources required for each event, and working in collaboration with cross-functional teams.• Partnered with suppliers for sponsorships and created purchase orders for event-related expenses, liaising with internal teams. • Produced analytical reports to monitor each event and ensure goals were met, reporting to senior leadership. • Participated in the achievement of ISO 9001 certification in São Paulo and Rio de Janeiro units within one year, partnering closely with an external consultant and acting as key point of contact for audits.• Solely implemented, administered and prepared the entire training of Quality Management System ISO 9001 in collaboration with the team for all units through the corporate intranet and using the Learning Management System (LMS) for training. • Fostered a positive work environment and relationships between all stakeholders.

• Increased sales in 25% and reduced turnover through effective leadership of 80 staff members and endomarketing strategies, creating a positive work environment and implementing motivation initiatives which were reproduced in other stores. • Led Learning and Development initiatives with the team, developing and implementing specific training on customer service and sales to improve performance and results.• Planned, coordinated and executed the launch of new stores in three cities of São Paulo, implementing and coordinating training programs for new employees.• Planned and coordinated staff schedules and operational workflow to ensure effectiveness and efficiency of existing operations, assigning daily activities to the team and general team resource planning, managing absence, holidays etc.• Established and managed partnerships with relevant stakeholders for the business, ensuring positive relationship building and maintaining a positive engagement.• Defined, implemented and monitored clear goals, deliverables and success metrics to ensure customer satisfaction, tracking progress and help achieve milestones, providing regular updates to team and leadership, and ensuring all key performance metrics are achieved, and exceeded, working closely with team members to address any underperformance.• Supported the organisation of corporate events such as press releases throughout the year, coordinating the production of all promotional material and content with communications team.• Promoted from Sales Assistant to Customer Relationship Manager & Event Planner after 2 years due to outstanding performance and results.