Assurance of quality system efficiency, according to ISO 9001:2015.Planning of internal audits and follow up results of internal auditors.Planning and leading Management Review Meetings.Internal Audits in compliance with ISO 9001:2015, 14001:2015 and OHSAS 18001:2007.

Analyzed 10+ processes and work load for better allocation of resources.Participated on teams on improvements to quality system and continuous improvement projects4+ Internal Audits in compliance with ISO 9001:2015, 14001:2015 and OHSAS 18001:2007.

Analyzed and designed 4 full cycle processes for future implementation in IBM Business Process Manager software in coordination with 6+ business departments, to improve current processes.Developed 15+ process improvements by reviewing users' support tickets and communicating directly with IT department.Supported users on institution’s policies and procedures and on issues regarding BPM tool. Updated 20+ policies and procedures to reflect ongoing changes to BPM software.Created and maintained Excel matrices documents that serve as support for developers (documents, products, client type, among others).Verified 30+ final design documents and suggested recommendations in accordance to bank's needs and policies.Created presentations with proposals and current status of ongoing projects to senior management.

Designed and implemented a visual management system to collect data of process’ scrap and to empower operators.Provided recommendations on process and/or product improvements by analyzing data and preparing scrap reports by product line.Implemented and performed follow up on 5S system, to improve company’s lean manufacturing practices.• Resolved manufacturing issues related to internal process audit reports.• Updated and created 40+ procedures and work instructions.• Collaborated on projects and investigations of damaged products received from clients.