Crista Maria Medrano Fernandez Email & Phone Number

Vancouver, Washington, United States

Oregon, United States

Operations Business Analyst

Oregon, United States

Rancho Cucamonga, Ca

- Under the direct supervision of the Senior Director of Operations, successfully created and distributed internal and external communications for the multimillion dollar overhaul of the company’s core claims processing and customer relationship management system.- Successfully created and distributed external communications to Independent Physician Associations and Trading Partners in regards to changes to their Electronic Medical Interchange file formats and testing schedules. - Successfully created and distributed external communications to Providers to help them understand how the new claims processing and customer relationship management system would affect them.- Successfully created and distributed external communications to IEHP Members to inform them of the changes the new claims processing and customer relationship management system would bring, such as new ID numbers and new ID cards. - Designed, created and managed Jive Intranet site for the core claims processing and customer relationship management system project and team to provide real-time updates to the company on the progress of the project, including wins, issues and roadblocks.- Assisted in managing the communications project plan through Workfront Project Management tool.- Assisted in managing the Quality Assurance Team and project plan through Workfront Project Management tool.- Assisted in the Go-Live command center for the project, this included triaging issues reported over the phone and email and ensuring the appropriate follow up to ensure successful resolution. - Coordinated and managed Project Go-Live event with a company-wide catered picnic.- Coordinated the creation for Member and Provider communications subcommittees and facilitated meetings to ensure the proper content and communications vehicles for updates on the project. - Coordinated and facilitated weekly meeting with Senior Director of Operations to update on communications efforts for the project.

Public Administration Department At California State University, San Bernardino

- Assist professor with attendance and grading papers. Hold weekly office hours to help students with questions or concerns. Serve as a point of contact between the students and professors.- Grade assignments while keeping an unbiased personal opinion of the students and their work.- Grade midterms and final exams with little or no assistance from the professor in charge.- Act as liaison between the professor in charge and students and assist with issues regarding their grades, classwork and exams.

San Bernardino

- Generated and tracked work orders and coordinated with technicians to ensure the work orders were being completed in a timely manner. Coordinated with other departments in the College of Social and Behavioral Sciences and Property Management to ensure the inventory, valued at $2.5 Million, was current and accurate. - Kept accurate meeting minutes and created newsletters to remind staff of what was discussed during the meetings.- Created work schedules for all student assistants in the office. - Provided over the phone and in-person basic technical customer service.

Loma Linda, California

- Assisted residents during their meal times and supported residents' needs to ensure their comfort.- Monitored dining room cleanliness to keep an A-rating as per the Department of Public Health's Standards.

San Bernardino

- Spearheaded the school's annual inventory, valued at over $10 Million dollars of equipment, under minimal supervision of CSUSB's Property Coordinator.- Managed inventory process through extensive knowledge of said inventory to cover the needs of each individual department and thus mitigating the chances of overspending on duplicate or useless items.

San Bernardino

- Analyzed quantitative data from Property Management, Purchasing, Printing Services and Shipping and Receiving Departments to create Annual Productivity Reports and presented the findings to the Purchasing Department's head to explain the spending, savings and loss patterns from these offices as well as any other quantitative issues within the departments.- Created and updated Purchase Order Databases through PeopleSoft, resulting in faster location of files and therefore faster completion of bids, contracts, requisitions, quotes and other paperwork need to purchase items for the faculty and staff of the university

Master Of Public Administration - Mpa, Public Administration

Bachelor'S Degree, Public Administration