Cristea Adrian Email & Phone Number

End-to-end ownership of customer projects from pre-sales to renewal, ensuring customer satisfaction and timely delivery.Provided timely and effective communication with customers, addressing queries and providing guidance as needed.Built strong customer relationships in collaboration with Customer Success, establishing oneself as the go-to person for project-related matters.Engaged in regular customer conversations to assess usage, identify improvement opportunities, and plan for future growth.Managed project issues, risks, and actions to drive project success and mitigate risks.Utilized appropriate project management tools to track project deliverables, ensuring adherence to timelines and budgets.Collaborated with internal and external stakeholders to ensure project delivery, including monitoring and reporting project progress to all stakeholders.Set the direction for project teams and established project standards, including defining project scope, goals, and deliverables.Managed the development and maintenance of project documentation, ensuring completeness and accuracy of all project-related information.Organized and led retrospective meetings to identify deviations from project standards.Assisted in the development of training materials and documentation for new joiners in the Project Management role. Provided onboarding support and mentorship to new joiners to ensure a smooth transition into the team.Translated tacit knowledge and procedures into explicit documentation, refined with industry best practices. Resulted in the establishment of a knowledge management system and associated documentation on Confluence.Orchestrated OKR workshops for the project management team

Cluj County, Romania

Managed relationships with 22 different customers, serving as the main point of contact and building strong partnerships.Managed project issues, risks, and actions to drive project success and mitigate risks.Utilized appropriate project management tools to track project deliverables, ensuring adherence to timelines and budgets.Collaborated with internal and external stakeholders to ensure project delivery, including monitoring and reporting project progress to all stakeholders.Set the direction for project teams and established project standards, including defining project scope, goals, and deliverables.Managed the development and maintenance of project documentation, ensuring completeness and accuracy of all project-related information.Organized and led retrospective meetings to identify deviations from project standards.Ensured smooth customer transitions and ongoing process improvement in collaboration with the relevant teams.Conducted training sessions, workshops, and discussions on tooling and best practices for other stakeholders within different teams.Proactively been involved in improving processes within other teams.

Cluj-Napoca, Cluj, Romania

Team Management:Managed a diverse team of 12 individuals located in Romania and the Philippines, providing leadership, guidance, and supportConducted regular one-on-one meetings with team members to provide feedback, address concerns, and align goals with organizational objectivesLed performance reviews, identifying areas for improvement and recognizing achievements to foster professional development and growthImplemented strategies to enhance team productivity, morale, and overall performance.Acted as a liaison between upper management and team members, advocating for team needs and promoting alignment with organizational goals and objectivesProactively addressed conflicts and challenges within the team, utilizing conflict resolution techniques and mediation to promote positive outcomes and maintain team harmonyConducted regular performance assessments to evaluate individual and team performance, identifying areas for improvement and implementing strategies for enhancementCustomer Relationship Management:Managed relationships with 15 different customers, serving as the main point of contact and building strong partnerships.Acted as a primary point of contact for customer escalations, resolving issues promptly and effectively to maintain customer satisfaction and retentionProactively identified opportunities for upselling and cross-selling additional services to existing customersCommunicated regularly with customers to understand their testing needs, provide updates on project progress, and address any issues or concerns.Conducted regular check-ins and status updates with customersCollaborated with customers to develop comprehensive testing plans, ensuring alignment with their goals and objectives.Proactively identified opportunities to add value and enhance the customer experience through innovative solutions and personalized service.Developed and implemented customer feedback mechanisms to gather insights and suggestions for service improvement

Cluj-Napoca, Cluj, Romania

Conducted manual testing on mobile applications developed by QA Core, ensuring adherence to quality standards.Created and executed test cases to verify the functionality and performance of mobile apps across different devices and platforms.Identified, documented, and reported defects using bug tracking systems such as Jira, ensuring thorough defect management and resolution.Collaborated closely with developers, designers, and product managers to communicate testing results and address issues in a timely manner.Participated in test planning and strategy sessions to ensure comprehensive test coverage and effective testing methodologies.Contributed to the improvement of testing processes and procedures, including test case design and execution strategies.Maintained detailed documentation of test plans, test cases, test results, and defects for reference and analysis.

Cluj-Napoca, Cluj, Romania

Responsible for multiple Web and Mobile projectsCreated estimations about the QA efforts needed for projects, scheduling testing activitiesSupervised and managing several projects at the same timeConducted comprehensive testing procedures on mobile and web applications.Executed test cases and reported defects, ensuring the quality and functionality of mobile and desktop appsCollaborated with developers and project managers to identify and resolve issues in a timely manner.Contributed to the improvement of testing processes and procedures to enhance overall efficiency and effectiveness.Skills:Proficient in manual testing methodologies for mobile applications.Strong attention to detail and analytical skills for identifying and documenting defects.Familiarity with QA tools and platforms used in mobile application testing.Ability to collaborate effectively with cross-functional teams to achieve project goals.Excellent communication skills for conveying testing results and collaborating with team members.Adaptability and flexibility to work in a fast-paced and dynamic environment.Maintained detailed documentation of test cases, test results, and defects for reference and analysis.Participated in team meetings and discussions to provide input on QA strategies and approaches.