Customer Support: Provide outstanding customer service by attending inquiries, helping resolve issues, and assists customers with their needs promptly and professionally.Product Knowledge: Having a strong knowledge of the company's product line to be able to assist the customers in meeting their desired needs in wire drawing dies and to effectively answer customer questions.Order Processing: Receives and processes paperwork and reviews records with high attention to details ensuring the accuracy in translating the customer's data into the company's own system. Address customer's concerns and complaints, resolving issues quickly and efficiently. Documentation: Ensure customers data are updated and accurate. Monitoring of customer's surveys to assess progress and performance.Communication: Work effectively with other team members within the company to ensure timely update of the order status to the customer and seamless customer experience.

Able to keep track and update all the procedures and documents of the organization in accordance with the ISO Standards. Release and track records, inform the departments from time-to-time shall there be any new updates and release internal controlled document numbers.

Receives and enters orders internally with keen attention to details and accuracy to make sure all the needed datas are being translated to the system. Keep track of the needs of the orders until completion. Check and verify accuracy of the entered data into the system through generated print-outs. Able to keep a highly organized order tracking.