Cristen White Email and Phone Number

Acting Billing ManagerDocument Standardized Operating ProceduresMonthly Sales Reporting CMS/RMSContract & AdHoc BillingPrepare & Post Journal EntriesReview Legal DocumentationManage Shared InboxVersaPay

• Provide team-based support as a subject matter expert. • Extract relevant data across multiple platforms and conduct analysis. • Review jobs to identify Capital assets and/or extra to contract billing criteria. • Reviewing vendor/supplier invoices to ensure expenses are posted to the appropriate accounts. • Evaluate activity to optimally identify specified data sets. • Reporting of account spend and progress billing. • Analyze data and prepare reporting for month-end accruals. • Preparation of invoices, transactional records and documentation. • Conduct month-end ledger reconciliations on WIP accounts. • Prepare and post journal entries. • Maintain data files for financial integrity. • Work with various departments to address procedural disparities/interruptions. • Review ledger data to identify trends with system generated IT errors. • Creation of Standard Operating Procedures. • Training of new team members. • Ad-hoc problem solving. • Advanced use of Excel.

Event Coordinator, scheduler/plannerBirthday PartiesPony RidesPetting ZoosHorse Drawn HayridesHorse Drawn Carriage RidesWeddingsFamily ReunionsSchool Carnivals

• Responsible for Back Office Contract Rate approvals.• Review and verify all proper documentation is received for invoicing high-profile Clients.• Acquire all documentation needed for audit purposes.• Create/Maintain lookup tables with multiple excel functions; vlookup, pivot tables, match, concatenate, If, etc.• Seek approval for deductions/credits prior to invoicing.• Provide Senior level support to all areas of finance, A/P, A/R, Billing, Collections, etc.• Monitor Recurring Billing Database to ensure timely invoicing on monthly billings.• Create/update Standard Operating Procedures and provide training as needed.• Implement new processes to reduce time and cost of specific job functions.• Communicate with Field Representatives to obtain month end accrual data for earned/unbilled revenue.• Provide detailed monthly accrual breakdown to Finance Analysts.• Perform research on unapplied revenue and/or short paid invoices, to minimize revenue loss.• Analyze data to provide executive level reporting.• Create and monitor spreadsheets for monthly/weekly reporting; as well as creating appropriate backup for high-complexity billings.• Maintaining an average monthly productivity score of 100%, with high complexity.• 2017 Bronze Chairman's Award recipient

• Team Lead of Billing Auditors to ensure timely and accurate customer invoicing and carrier settlements.• Monitor company email account (internal and external) for imaging of electronically submitted paperwork, as well as respond to inquiries regarding customer invoicing and carrier settlements.• Validate all charges, customer reference numbers and bill to profiles prior to invoicing. • Analyze “Work In Progress” orders regularly, to identify any opportunities to invoice and minimize pending Invoices.• Create and provide executive level reporting on various Billing and AR analysis.• Communicate all Overages, Shortages, & Damages to Risk Management and provide weekly reports for analysis.• Audit LTL loads for customer invoicing and settling carrier payments. • Request/Obtain approval for additional charges.• Contact carrier's for additional paperwork required for invoicing.• Determine specific guidelines for customer accounts, reducing short pay potentials.• Communicate to Billing and Operations specific customer guidelines for accurate invoicing. • Respond to email correspondence from internal and external customer's in a timely manner in regards to: invoicing corrections or re-bills of invoices, POD requests, etc.• Design and implement new or improved processes and procedures as needed to reduce re-work, enhance productivity for Billing and AR and minimize billing errors and short payments.• Develop Standard Operating Procedures for Billing Dept. • Evaluate potential new hires for employment consideration. • Train new Billing Auditors and A/R representatives. • Conduct 90/day & year-end performance evaluations. • Monitor and report I.T. issues. • Monitor multiple spreadsheets and daily reports for OSD issues, GP Holds, A/R Loss Prevention and Work In Progress Invoices. • Offer Support to AR, AP, Operations and I.T. upon request.

Hotel AccommodationsGroup Sales, Sports MarketCorporate FunctionsMeeting SpaceBanquet Events

Ordering and stocking office suppliesShop DrawingsSpecification ManualsSamples of MaterialsPreparation of Legal Construction Documents

Out of State ClaimsCustomer Service Call CenterAppointed Team Event Coordinator

Drive-thru Bank TellerAssistant Head TellerREG CCTeller Trainer

Field / Lab Testing TechnicianGeotechnical & Environmental Engineering Construction Materials TestingConsultingBetter Jacksonville Plan - City RepresentativeACI CertifiedDOT Certified

Ran Construction Materials Testing LabGeotechnical & Environmental Engineering & Construction Materials TestingField Testing Technician (soils, concrete, asphalt, etc.)DispatcherDOT CertifiedACI CertifiedATSMASHTO

CashierCustomer Service DeskWestern UnionMoney OrdersCheck CashingManaged CashiersBack OfficeMeat Department