Founded and built the research practice. Advocated for the unique role of research specialists in an already customer-centric product culture. Established the Voice of the Customer program and conducted research at all levels of granularity from tactical to strategic. Hired 20+ people and established rhythms that resulted in a healthy, supportive team dynamic.

Leading a team of ~30 researchers and research operations specialists. Recognized for championing an ambitious research program that grounds the organization in human needs. Team is multi-skilled, collaborative, and influential.

Transformed the research engagement model, integrating research throughout the product development process. Developed partnerships with all product development functions, including Brand and Marketing organizations, on vision/strategy as well as user experience (UX) design.

Led a small but mighty team of 3 researchers. Gained credibility by having researchers work side-by-side with peers to evangelize the value of research and proactively identify research needs.

Integrated research into product development process by quickly resolving both tactical/strategic research questions, modeling people's workflows, and building relationships.

Managed user research activities for the Consumer product group. Conducted behavioral segmentation, customer needs discovery, as well as product evaluation studies.

Worked collaboratively with a small, interdisciplinary innovation team to iteratively prototype and test product concepts for web designers and developers.

Conducted long-term ethnographic observation of code-sharing practices among earth and climate modelers. Funded by a National Science Foundation research grant to develop collaborative software for climate scientists.

Taught instructional technology design courses for graduate students in the School of Education.

Conducted research on a range of HCI-related research projects including natural language interfaces, disaster relief coordination, and human-robot interaction.