Cristhal Solano Email & Phone Number

Boston, Ma, Us

Massachusetts, United States

Massachusetts, United States

Waltham, Massachusetts, United States

Greater Boston Area

Maintain strong relationships with customers and proactively drive satisfaction with minimal oversightIdentify and upsell new opportunities to customers where applicableCoordinate and negotiate with all parties to ensure timely contract and subscription renewalsUpdate and maintain our customer database (Salesforce) Conduct quarterly business reviews (QBRs) at customer sites several times per yearManaging 100+ Spanish speaking accounts around the United States

Boston, Massachusetts

• Managing and Building customer relationship with a pipeline of 100 tech accounts • Partner with sales team to ensure smooth transition and on-boarding experience• Run the full sales cycle for any opportunity for any existing customer account • Identify growth opportunities and bring them to close• Act as advisor to customers to ensure they’re leveraging the solution effectively• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Needham, Ma

• Consult with independent hotels on TripAdvisor’s strategic marketing solutions to help grow their business, increase margins, and earn the loyalty of their guests• Using Microsoft Office to hold pipelines and create documents/demos for customers• Develop and nurture relationships with existing customers by providing guidance, assistance, and necessary education to promote the value and benefits of our Hotel Solutions to enable prolonged business success• Increase renewal rates by continuously driving adoption and engagement through consultations during the year• Achieve and exceed every quarterly target, maintaining a position in top 10% of the team throughout entire tenure by hitting 200% of my Sales targets each Quarter for 2017• Collaborate with marketing on LATAM campaigns assisting in translations and local adoptions of slang• Record notes, create quotes and process payments via Salesforce

Make strategic outbound calls to current customers to drive adoption, business value and client satisfaction with the ultimate goal of subscription renewalRespond to inbound requests (emails & calls) from current customers in a programmatic coverage-based approach for both English and Spanish clientsDevelop and maintain relationships with existing customers by providing guidance, assistance and necessary education to promote the value and benefits of our Solutions to enable business successCo-browse with our customers on-line to demonstrate how to adopt our solutions for business benefit Modify customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concernsAchieve and exceed agreed Optimization targets monthly and quarterly on customer satisfaction, conversion and renewalCollaborate with New Business Development and Continuity Sales teams in the pursuit of excellent results and flawless executionStay curious and current on product training and new offerings as well as latest value proposition Support customers through any credit card fails during contractsProviding Customer Support help to customers via phone, email, video chats, etc. Triage appropriate queries to Customer Services

Support sales team to develop, manage and optimize Viator’s tour and activity product portfolioRetain and improve existing product supply to ensure optimization of team revenueAssist with negotiation of special offers and implementation of supplier marketing campaigns Review, edit and publish products submitted by suppliers; includes inputting and managing rates and availability and maintaining quality and accuracy of written and visual content Provide regular, timely support to suppliers for account- and product-related matters Liaise with customer service and finance teams to address customer and supplier concerns Review and analyze sales performance data and maintain awareness of competitive landscape Collaborate with internal stakeholders to promote products and destinations Assist with special projects and initiatives as needed Proactively suggest improvements to current systems and processes

Boston, Massachusetts

Greater Boston Area

Kitchen Sous chef at Suffolk Law SchoolAssist with the daily catering events for high profile clients.Weekly Inventory of productRecipe and Menu planning for catering hors devours, buffets and small catering (sandwiches, salads, soups)Under minimal supervision, independently performs advanced cooking duties in preparing food items to be served to customers.Follows complex recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving soups, meats, vegetables, desserts and other foodstuffs for consumption in eating establishments.Prepares foods by operating a variety of kitchen equipment to measure and mix ingredients, washing, peeling, cutting and shredding fruits and vegetables, and trimming and cutting meat, poultry or fish for culinary use.Tastes products, reads menus, estimates food requirements, check production, and keep records in order to accurately plan production requirements and requisition supplies and equipment.Selects recipes per menu cycle, prepares bakery items, receives inventory, moves and lifts foodstuffs and supplies and prepares meals for customers requiring special diets.Clean and sanitize work stations and equipment and must follow all Sodexho, client and regulatory rules and procedures

Dedham, Ma

Line cook for three kitchens: Centro restaurant, NOSH (kosher) Restaurant and Assistant Living. Assisted with the preparation and execution of food before and during service. Assisted with catering events for high holidays, birthdays, special events and other events.

Lexington,Ma

In charge of preparing, cooking and setting up salad station. Assisting executive chef with hot lunches.

Brookline,Ma

Managed group of 15 college and high school students with the preparations of the day and cooking of foodAssembled schedules for the week and placed food orders on a daily basisIn charge of assigning cleaning duties for opening and closing employeesAssisted bake shop with the preparation, baking and plating of the dayAssisted the banquet kitchen with preparations and executing parties.Cold station Line cook.

Key West, Fl

Cooked for 300+ hotel and other guest.Worked all of the stations: grill, flat top, hot station, and pantryAssisted the sous chef with any banquet preparation and execution of special events (birthday parties, weddings, corporate events)

Providence, Rhode Island

Assist 50 + customers a day to find their perfect outfit for any occasionOrganization of clothes and stock area.Over night floor planning of new items for upcoming season

Winthrop, Me

In charge of managing 30 young chefs in the kitchenPlanned summer menus and assisted to cook for 500+ boys and girls total for both sessions of campIn charge of vegetarian dishes, pasta bars, desserts, prepping, frying, and daily stocksOrdering food products/necessities, inventory control and cost control

Boston,Ma

Assisted 60 + customers through the phone with any concerns about shipping, returning or finding itemsReplied to emails from customers about their orders.

Boston,Ma

Assisted 40 + customers a day to find the correct comfortable shoesCompleted 20+ boxes of shipment a day to completely organize the stock room and bring new items out to customers

Master Of Business Administration - Mba, Business Administration And Management, Project Management

Concentration in Project Management

Bachelor Of Arts (B.A.), Food Service Management

Activities and Societies: Special Functions Club

Associate Of Arts (A.A.), Culinary Arts

Activities and Societies: Special Functions Club

High School Diploma, Technology

Activities and Societies: Honor Roll National Honors Society High School.