Cristian Alvarez Email and Phone Number

Specialist in the CMDB implementation and management utilizing the Atlassian Jira platform for BUPA Chile tailoring schemas, relationships, attributes, and automations to meet the specific organizational requirements of BUPA Chile.Lead the design and customization efforts to ensure seamless integration with IT processes, enhancing overall efficiency and alignment with client objectives.

IT Services Engineer. Responsible for analyzing and giving visibility to the behavior of management processes on infrastructure and services, promoting their integration and continuous improvement, in accordance with industry best practices and policies and processes. Contributing with control task to guarantee their compliance.

Process Manager and ITSM Admin: Responsible for the administration and exploitation of the ITSM system that supports the processes such as Incidents, Requirements, Problems, Changes, Service Levels, and Assets based on Itil good practices. Incident Manager: Responsible for managing incidents in the company with customer orientation, and maintaining good communication between the different levels of support, according to protocols and policies. Generate reports and provide information to other Itil processes. Asset Manager: Responsible for the life cycle of all the company's assets, keeping updated information and updating reports for purchasing or project decision making.

In charge of supervising and managing the Internal Support, Office Services, and Help Desk services, contributing to the continuous improvement of the defined processes supported by the use of tools oriented to the ITIL fundamentals in the service operation phase.

Part of Help Desk internal staff. Responsible for remote and onsite L1 and L2 support to internal customers, server and active directory basic administration, software and Hardware maintenance, Networking, and peripheral support and understanding.

Responsible for administrating, maintaining, and supporting all Health Centres along the City, including tasks such as server administration, software, and Hardware maintenance, Networking, and peripherals.

Part of a team technical staff. Responsible for diagnosing, repairing, and replacing internal hardware in PC, Macs, and printers. Bring technical support in warranty issues to computer brands such as IBM, HP, and MAC. Onsite Support, responsible for technical support to customers issues.