Cristian Muntean Email & Phone Number

Bucharest, Bucharest, Romania

Bucharest, Romania

- Manage multiple assignments and deadlines for our clients across several industries in Europe, USA, and Asia- Work with JIRA and other Agile tools for project management and issue tracking.- Use various software solutions to manage large databases;- Design and implement automated reporting solutions for data visualization;- Assist in the requirements gathering and documentation for new business solutions;- Maintain and update existing business processes based on new client requests;- Create and maintain compliance documentation following best practices and standard procedures;- Build ad-hoc analysis to support the internal and client’s decision-making processes;- Build and embed automated validations to ensure data accuracy;- Identify root causes of uncovered issues in data and reports to continuously improve client business processes;- Ensure constant communication with the client's team in order to identify any mitigate risks;- Collaborate with team members to develop innovative solutions and create standards that can benefit the entire organization- Determine areas of improvement and support the client with the change management;- Soft skills trainer (personal development, Train the Trainer, etc) - delivered multiple sessions for approximative 100-150 people.

Bucharest, Romania

• Identify and encourage opportunities for all processes improvement aligned with business and customer needs;• Monitors employees performance rates( quality, customer satisfaction, response time) and propose relevant measure when needed;• Involved in commissions scheme design ;• Monitor multi-industry, international projects requirements and take actions to meet the needs;• Identifies potential risks in delivering services and propose mitigating actions;• Ensuring target achievements for each project• Implementing optimization procedures• Keeping close contact and continuous coordination with Project and Call Center Management• Create an environment of continuous improvement and optimization for the future operational development

Bucharest, Romania

Achievements and representative projects: Assess and define pre- go live reporting needs, including IT, tools and application deployment to achieve minimum business disruption during transition of Romtelecom and Cosmote to Telekom group; Formulate new and creative ways of building data relationships in a highly matrixed landscape after local business integration into worldwide group; Successful data integration of Customer Finance reporting after business combination of Romtelecom and Cosmote within Telekom; Ambassador Telekom-Facilitator to increase brand awareness and drive change during transition period.Main responsibilities: conduct ongoing portfolio reviews and prepare detailed analyses for Senior Management; contribute to business and organizational decisions by measuring and comparing risk with reward for entire product portfolio; Recurrent reports for Top Management including Group (bad debt provision, DSO, CUFI, ARPU). Pipeline monitoring of business requirements (BRs) and change requests (CRs); support any ad-hoc requests; partner and assist team members and cross functional stakeholders in development and implementation of new processes initiatives; gather and document key learnings from project team to recommend future operational enhancement and optimization; involved in post implementation audit reviews.

Bucharest, Romania

Achievements and representative projects: Develop ISCA scorecards in collaboration with IT and Fraud Department; Trainer Associate (Positive Impact, Thinking Outside of the Box,);Main responsibilities: produce detailed business reports and reviews in an appropriate manner for different stakeholders ( product portfolio profitability, Marketing campaigns impact and risks; accounts receivable and bad debt provision); develop and improve the quality of credit & risk policy; establish a framework to assess the effectiveness of a risk management process; identify, describe and estimate the quantitative and qualitative risks affecting the business; risk reporting for different audiences, for example for the board of directors so they understand the most significant risks, for business heads to ensure they are aware of risks relevant to their parts of the business and for individuals to understand their accountability for individual risks; maintain the integrity and accuracy of data within internal reporting systems through ongoing system analysis and corresponding clean-up initiatives; up- date the acceptance scoring for clients, in accordance with the company procedures into ISCA application.

Bucharest, Romania

Achievements and representative projects: Implementation of a new bonus scheme for sales agents; Define business requirements, test and ensure support for the new sales force application; Main responsibilities: Support commercial areas with production and communication of revenue plan (forecast / budget / long-range plan) and explanations of variances against plan for revenue, customers & traffic. Gather assumptions / input from commercial areas on market evolution as well as planned initiatives with impact on customers, traffic and revenue;  Analyse customers, traffic and revenue trends as inferred from corresponding reports;  Ensure revenue planning results are convergent to trends, strategic guidelines and major initiatives;  Communicate service revenue and associated drivers for all lines of business; Design and implement business and systems analysis which improved efficiency and quality of work within the Sales and Distribution Team

Bucharest, Romania

Main responsibilities: Work with the budget coordinator to improve the process and deliver savings; Involved in the function of financial reporting, by monthly comparisons between the budgeted/forecasted and actual; Provide advice and technical assistance to divisions in the preparation of annual budget;  Investigate reasons for differences between planned and actual results; Process internal accounting documents (corrections, reclassifications, invoices etc.) Communicate with the client (including other internal departments), sales offices or other external parties in relation to processed activities and solving issues; Responsible for general administrative office duties, including editing and updating reports, preparing proposals, contracts, letters; Responsible for maintaining various databases; Develop good relationships both with external and internal clients in order to maintain and improve internal communication between departments.

Licentiate Degree, Marketing

Engineering

Electromechanical Engineering