- Staff Management:Supervising employees, addressing any issues, and ensuring the team is well-trained and motivated. - Customer Service:Ensuring that customers receive high-quality service and addressing any complaints or feedback.- Stock Management:Overseeing inventory levels, ensuring products are well-stocked, and managing stock replenishment.- Sales Performance:Monitoring sales figures, understanding sales trends, and implementing strategies to enhance… Show more - Staff Management:Supervising employees, addressing any issues, and ensuring the team is well-trained and motivated. - Customer Service:Ensuring that customers receive high-quality service and addressing any complaints or feedback.- Stock Management:Overseeing inventory levels, ensuring products are well-stocked, and managing stock replenishment.- Sales Performance:Monitoring sales figures, understanding sales trends, and implementing strategies to enhance performance.-Health & Safety Compliance:Ensuring the store complies with health and safety regulations and promoting a safe shopping environment.- Reporting:Preparing reports on sales, stock levels, and staff performance for senior management.- Problem Solving: Addressing any operational issues that arise during your shift. Show less

PR Italian Shop – ManagerSept 2020 – June 2024 • Oversaw recruitment, training, and performance management of staff; developed work schedules and conducted evaluations.• Monitored sales performance and set targets to achieve goals.• Ensured high standards of customer service, handled complaints, and provided effective solutions.• Managed inventory levels, ordered stock, and conducted audits to maintain product availability.• Enhanced visual merchandising and ensured… Show more PR Italian Shop – ManagerSept 2020 – June 2024 • Oversaw recruitment, training, and performance management of staff; developed work schedules and conducted evaluations.• Monitored sales performance and set targets to achieve goals.• Ensured high standards of customer service, handled complaints, and provided effective solutions.• Managed inventory levels, ordered stock, and conducted audits to maintain product availability.• Enhanced visual merchandising and ensured compliance with company guidelines.• Oversaw financial management, budgets, and sales reports to ensure operational efficiency.• Identified growth opportunities in the market; developed partnerships and promotional strategies. Show less

Complete managementWork shift planning Action plan individual, KPI's monitoring Lay-Out Crm administrative activity Management of complaints and costumer recetion

Complete management of the Airports( south )Work shift planning Action plan and KPI's individualManagement according to the company, guidelinesCrm and Voc

Guarantee the accompaniment of the costumer, from reception to sales to ensure a high standard of costumer service.Manage the stock level in the watch sector in collaboration with management Guarantee the image of the shop and the implementation of commercial and promotional actions in compliance with company standardsTake care of the layout in collaboration with the company Visual office

In change of the sales plan Register the best KPI'sManage the warehouse worksTake care of the stocking and the watch stock Oversee the Visual in collaboration with the central officeI organized events in stores in collaboration with BM and Marketing office for top clients, and also tpurist guides.

Ceramics for the table and furniture handmade and painted in Italy (Tuscany ) were i oversaw the preparation of the internal and external showcases on 4 floors of the shop