Cristian Stefan Email and Phone Number

Create developed and expanded a team of experienced developers, consultants and support specialists located in Romania for delivering project for Communications and Media Solutions (CMS) division for EMEA projects, from 0 to 20+ peopleCoordinate a small Nearshore team located in Jordan for Middle-East region projects delivery and support (6 people)Contribution to projects delivery in time and budget by carefully controlling team costsDelivered first project in managed services space delivered in EMEA from CMS organization.Created the IoT practice in Nearshore in close cooperation with WW IoT organization: development in support of IoT R&D and Support Services for IoT Platform for EMEA customersHelped people grow inside organization from consultant/developer to team lead, Solution ArchitectActive involvement with EMEA CMS stakeholders for strategic transformation of CMS EMEA service delivery

Lead a team of engineers (5 HC) to deliver presales as well as delivery services for projects within EMEA ESSN (Enterprise Servers Storage and Networking).Leading role in the customers interaction, coordinating the team approach of subcontractors, partners and other organizations within HPEvaluate technical assessments in regard to efforts, price and skills. Work with account teams to quote the service and establish the best fit delivery/pricing proposal for the account Accountability to control costs and income credits as agreed with pre-sales management. Improvement of employee satisfaction within Migration Center team

A lateral movement from previous job inside GEBOCEnsured the delivery of the services for the Supply Chain and Marketing towers processes in line with P&L and drove the cost reduction, process improvements and efficiency achievement for the two towersLead and manage a team of 100 people organized in the 4 sub-processes corresponding to the two TowersAchieved integration and transformation of the Marketing Tower activity into normal routine operation with Industrial Engineering, KPI reporting, efficiency initiatives and projects

Leaded and achieved process improvements and transformation:o Introduction of Industrial Engineer approach for IPGS process and joint effort approach with Front Office for creation of a SharePoint solution for interaction with the Front Office customerso Driver for the major cost cutting initiatives inside department; initiated End to End process improvementso Introduction of business controls for efficiency, tools for verifying the quality of work done home brewed inside departmentDeveloped and evolved teams:o The team has been grown from an entry point of 65 people to 110+ people, with enhanced scope of responsibilities taking over also a lot of Front Office type of tasks. o Changed the team approach from executor of the procedures towards a partnership of business and sales (Front office) for achievent of best setup and overall business needso Consistently achieved operational KPI, costs, efficiencieso Established IPGS Operational team as a key partner in creation of overall IPGS business delivery strategy

Achieved service delivery for Technology Services (TS) KPI’s both for direct delivery activities with a team of 12 engineers and indirect delivery (8 delivery partners) for Romanian customersExpanded the reach of services for whole territory of Romania by creating a service location and logistic hub in middle of country Introduced and evolved new line of businesses -Proactive Services

Achieved Service channel Partner architecture implementation for Eastern European Markets (EEM) following the aligned design with the HP product and services sales organizationDeveloped the TS Channel Partners to complement HP TS ServicesGrowth of attach rates for Carepacks sold indirect into all market segments following the TS transformation

Active participation in the realignment and design of indirect TS business working with EMEA and CEE TS business leadsAchieved implementation of new TS partner architecture for EEMEfficient warranty management both in terms of cost and delivery capabilities for EEM territoryInception of EEM Service Channel and Warranty team in EEM territory and managed the team