Cristian Salinas Email & Phone Number

New York, New York, United States

Propel is a financial technology company that creates products that serve to improve the financial health of low income Americans. I worked directly with the mobile app and debit card product teams providing affordable mobile banking.• Contributed to 3 key product features such as automated bank statements, enhanced FAQ landing page, and customer journey login flow.• Creation of first ever internal CX Escalations communications process to address product improvements that reduced customer churn by 20%.• Oversaw training of 18 customer service agents and 2 Customer Success Managers in troubleshooting mobile app and debit card products.• Designed over 30 internal documents, application visualizations, and product troubleshooting workflows.• Effectively executed 5 customer retentions a month through up-selling card features, fee negotiations, and product offerings.

New York, New York, United States

Flex is a financial technology company that offers flexible rental payment plans through their mobile apps with partnered apartment agencies. My work ensured that customers using our mobile app understood their payment options and product features regarding the best plan for them.• Troubleshooted and up sold 20 customer rental accounts daily on features and rental payment plans according to specific needs.• Educated customers on product features such as account linking and successful on boarding to Flex´s platform. • Collaborated with our product team to improve API and suggested partnerships with 3 apartment agencies to attract new customers.• Identified 3 product pain points customers were dealing with through data analytics and dashboard queries.

New York, New York, United States

National Domestic Workers Alliance is civic organization that builds financial and technology products that facilitate payment and benefits for domestic workers. I was part of a financial assistance pilot program that distributed money through the use of a mobile application and debit card product.• 1 year pilot project where I worked with 2 other Customer Success Managers in the disbursement of $30 million via mobile app and debit card.• Created and presented 2 presentations shared to 2 city governments presenting the effectiveness of our mobile app and debit card program.• Onboarded and troubleshooted 40,000 customers in assisting them with PIN creation, balance inquiries, and crediting of additional funds.• Partnered with Google engineers to suggest product 2 improvements regarding our Google application form and debit card activation.

New York, New York, United States

Marc. J. Bern & Partners LLP is a nationally recognized New York City law firm in the areas of personal injury and medical malpractice that has secured clients billions of dollars in damages for clients. I worked as a client manager on the 9/11 Victim Compensation Fund where I was tasked with securing financial compensation for medical expenses and other losses suffered as a result of health complications due to September 11th.• Compiled over $50 million in financial compensation for 1,200 Spanish speaking clients through the 9/11 Victim’s Compensation Fund. • Acquired over 20 new prospective clients through client referrals.• Secured on average $100,000 for each client as well as $300,000 for over 100 clients.• Created and translated client intake form and served as direct translator for all Spanish speaking clients.

Executive Mba, Business Administration And Management, General

Activities and Societies: Co-President of the EMBA Madrid Entrepreneurship ClubElective 1: New York City, USA (October 14-18 2024).

Master Of Arts - Ma, International Relations And Affairs

Activities and Societies: President of the International Relations class. Summer Internship: Research Assistant to the Spanish Ambassador.

Bachelor Of Arts - Ba, Political Science

Activities and Societies: International Exchange: University of Cambridge, St Edmunds College (July 2015) where I studied International.