Providing 3rd tier support for Eloqua Cloud Apps which include, but not limited to: Eloqua Salesforce Integration , Eloqua CX Sales App , Linkedin App.

Providing support for selected customers of Oracle Eloqua platform, such as Ricoh, Reed, Panasonic, Philips, Vaisala, American Chemical Society, Wolters Kluwer, Danske, Engie and Visma.

Responsibilities:Develop and upgrade modules in the FintechOS platform for clients like IdeaBank, Uniqa.

Achievements• Successfully implemented Dynamo Alarm Management, specifically, Documents & Enforcing to British Petroleum in Spain. This was a project I was involved in from the very beginning, Kick off meetings, meetings with the customer, product implementation. Project value ~50.000 euro.• Successfully implemented Dynamo Operations Management, specifically, Logbook, Monitoring and Limit Repository to GALP in Portugal. This was a project I was involved in from the very beginning, Kick off meetings, meetings with the customer, product implementation. Project value ~600.000 euro.Responsibilities• Successfully delivering Operation and Alarm Management projects and field services on-time, on-budget, in alignment with the client order and to the full satisfaction of the client unlocking the targeted business value using state-of-the-art technology.• Having a good working knowledge of the AM portfolio (after ap-propriate initial training in appropriate and relevant packages).• Having a good working knowledge of Distributed Control Systems (e.g. Experion PKS) and Industrial IT (e.g. RDBMS, Networking, XML Services and state-of-the-art Programming Languages).• Having a good working knowledge of third party applications used to create integrated supply chain management systems (after ap-propriate initial training in all relevant packages). • Leading (and/or participating in) AM projects in a variety of indus-tries in EMEA, so that they meet the client’s needs and meet planned margin. To be able to work on 1-2 projects simultaneously (depending on the project size).• Utilizing leading technologies in the delivery of OAM projects and services.• Driving productivity and quality by standardizing OAM project ex-ecution using powerful tools and methodologies.• Assisting the sales force with the preparation of proposals, esti-mates, occasional support of sales in visits to customers, technical presentations of papers.

Responsibilities: • Customer registration & tracking of all activities in CRM• Identification, investigation and resolution of support requests• Developing and maintaining technical knowledge base content• Timely communication to customers with focus on customer service and relationship building.Principal Responsibilities:• Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)• Provide pre- and post sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.• Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management.• Build relationships with customer base and become knowledgeable about the customer’s needs.Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality.• Support the knowledge-sharing mindset and apply the Knowledge Management Methodology(KCS) guidelines. Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database

Main responsibilities: Computer networking and IT services.Computer maintenance for the headquarter's pc's, Video systems and security maintenance, as working with client's money ,security is top priority, everything must run smooth.

Main responsibilities: Computer networking and IT services.Computer maintenance for OMV and Petrom Constanta gas stations, also from Independenta HQ (Galati) and Oprisenesti HQ (Braila).Computer maintenance for Auchan and Cora hypermarkets.Equipment maintenance for Passport Services and Immigration Services from Braila, Galati, Calarasi, Slobozia, Tulcea and Constanta.Starting with 17.10.2014, my main activity is at Petromar Constanta HQ for computer maintenance and other computer related problems in the company.

Mainly network administration, computers service, recharging cartridges for printers.- Mobile phone- Car