Cristiane Golin Email & Phone Number

Dublin

• Provide product & technical support to clients using a variety of channels (E-mail, Inbound phone support, chat) in a contact centre environment.
• Review, analyse, determine, and resolve user issues.
• Ensure customers are utilising our solutions and tools to meet their needs, as well as suggesting key ways to add value to their overall experience.
• Ability to diagnose and solve problems facing multiple users.
• Work within a queue support model with specific daily targets on the number of customer contacts completed and customer satisfaction
• Analyse and understand the client and their business, answering all product inquiries and questions.

Dublin, Ireland

*Responsible for monitoring international short video content quality to ensure community ecological security.*Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in European markets*Trained and operating on the weekly data extraction for external and internal reports*Participating in calibration sessions.

County Dublin, Ireland

• Make well balanced decisions and be personally driven to be an effective advocate for Facebook community
• Display a strong bias to doing what’s right for client’s community in supporting client’s mission
• Respond to disputes with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of Facebook community of users
• Reviewing sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images. Handling some of the most serious and difficult.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

Dublin

• Reviewing accounts that have been flagged for potentially sensitive content to ensure there are no violations of policies.
• Validating, investigating and responding to inquiries of an urgent or sensitive nature within established guidelines.
• Evaluate cross-product, high-impact escalations to determine severity, risk and required action, own and manage policy escalations from start to finish, driving consensus across all stakeholders.
• Understanding and performing content reviews under client supervision for International and domestic cases following client processes and procedures.
• Complying published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Assigning for workable solutions and processes within specific area of responsibility.

County Dublin, Ireland

• Monitor the bar and restaurant floor to ensure efficient and personalised service is delivered to customers.
• Maintains a thorough working knowledge of the food and drink menus items to be able to advise guests on selections and promote additional sales accordingly.
• Bartending duties if necessary during busy periods and functions.
• Represent the Dalata Group by maintaining a pleasant and friendly manner and working to the highest service standards at all times.
• Ensure that the restaurant and bar areas are kept clean and tidy at all time.

County Dublin, Ireland

• Managing phones and bookings, welcoming guests in a polite and friendly manner.
• Taking and deliver customer orders, consistently demonstrating high levels of customer service, following cash handling procedures.
• Ensuring compliance of brand standards, complying with hotel security, fire regulations and all health and safety legislation.
• Assisting other departments wherever necessary and maintain good working relationships.
• Being part of CARE Committee, a monthly standard Hilton Meeting with all the head of departments, discussing topics, such as, customers’s feedbacks, recent reviews in Social Medias, improvements in each depart and new.
• Voluntary work and giving to the community.

Curitiba Area, Brazil

• Responsible for leading and guiding TAM Airlines employees to provide the most professional customer service in the industry.
• Leading and directing airport personnel to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations, including DOT and other government agencies.
• Establishing and maintaining effective relationship with external and internal customers that foster compassion, authenticity, integrity, respect and dignity.
• Promoting a professional culture that is both socially responsible and ethical and providing direction and appropriate support structure using effective resources to enable the team to deliver high performance.
• Taking care of payrolls, shifts run over schedule commonly when dealing with operation affecting inclement weather, cancelled equipment or creeping delays due mechanical repairs.
• Overseeing the inside gate or ticketing / check in operations of all employees and answering customer inquiries that require managerial level assistance.

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