I assumed responsibility for managing customer relationships, delivering services that had a significant social impact and increased efficiency in Human Resources and Recruitment & Selection processes. My role involved prospecting clients nationwide, conducting both online and in-person visits and meetings to identify their true needs and assist in finding the best solutions. The objective was to attract and retain professionals who were well-aligned with each organization's identity and culture, resulting in substantial gains in financial and operational outcomes.I developed and implemented customer loyalty strategies, taking charge of negotiating and closing contracts with medium and large companies. My active participation in business events and trade shows was crucial for networking and prospecting new clients.Key Results:Increased Quality and Quantity of Clients: I boosted the performance of the sales team, leading to a significant increase in both the quality and quantity of clients.Innovation in Products and Solutions: I directly contributed to the creation of new products and solutions, aligning our offerings with market needs and presenting innovations to leadership, resulting in increased sales.Improved Leads: I enhanced the quantity and quality of leads, expanding them by up to 70% through participation in events and exploration of new markets.Strengthened Customer Relationships: I cultivated lasting and trustworthy relationships, contributing to customer success.Marketing Initiatives: I implemented marketing actions to promote brand growth and increase awareness of our product offerings.Fostering a Positive Work Environment: I promoted a strong sense of teamwork and a positive organizational climate.With a results-oriented approach and a focus on customer success, I committed myself to generating positive and lasting impacts on the organizations I collaborated with.

I work in the management of CRM (ploomes) with quality interactions; serving customers (individually and in companies) for demands for open courses at Crescimentum University.For 19 years, Crescimentum has been guided by this mission: to make a better world by transforming leaders into extraordinary people and, from there, impact companies and help them become increasingly sustainable and human.We are specialists in generating impact by developing leadership competence in people and companies, creating, carrying out and facilitating leadership, organizational culture, coaching & mentoring, human development and service & sales programs.We started our trajectory in leadership with the launch of the revolutionary "Leader of the Future": an immersive program that has already transformed, with a unique methodology, more than 10 thousand leaders and more than a thousand companies in Brazil and in the world.As part of the world's largest T&D group, the Cegos Group, we believe that corporate change is about human beings with dreams, stories, strengths, weaknesses, and a desire to evolve.It is from the human connection that we help each person to become the best version of themselves!

RB Serviços has been in the market since 1999 and offers solutions in the management of transportation vouchers, food vouchers, meal vouchers, fuel vouchers and gift cards for small to large companies. Focusing on quality, transparency and innovation, it has a complete and specialized team to serve the entire national territory and ensure excellence in each partnership, with credibility and ethics.

Allocated to provide exclusive services at TELEFONICA/VIVO/GVT of Brazil with report to Maintenance Network Manager of São Paulo Area.  Contract management of sub-contractors of maintenance (Tel, Ability, EGS, Líder, SAT and Comfica), with the objective of secure the SLA's, providing resources to incidents and identifying process improvements, ensuring FTTX (Fiber-To-The-Home) network availability;  Implementation of action plans with the sub-contractors, participation of new fiber projects committees; Efficiency and quality assurance of the maintenance performed as indicators (KPI's) quality of construction of networks and network maintenance division; Expertise in maintenance on site in Sao Paulo, Santos and outside São Paulo, together with engineers and technicians, managing, inspecting and reporting the activities performed.

Responsible for Compensation and Recruitment & Selection areas in the company, development and profile review of HR Analysts providing coaching, mentoring, also providing strategical information and consultive approach to HR Manager/Director and Directors of Unit, preparation of career plan, salary reviews, job descriptions, bonuses and STV (Short Term Values), standardization of processes accordingly ISO-TS 16949 Automotive. Preparation of job descriptions, admission processes and dynamic groups meetings to the Manufacturing Plant of SP Site. Process driving experience with Internship programs, job profiles mapping and elaboration with Managers,Board of Directors and CEO. Preparation of Organizational Structure/Charts, elaboration and maintenance of headcount/turnover database/Excel sheets.

I worked in events in Chancery Court and Marriott Hotels.

Responsible for the jobs and salaries of company, providing subsidies to the Top Management and C-level, for the best decision regarding remuneration practices.  Preparation of descriptions and specifications of positions, participation of internal committees for evaluation of positions, opining, guiding and providing information on the activities developed and market references. Identification of best practices and development of organizational procedures, analysis and tabulation of information, interviews with employees and monitoring of tasks execution in workplace.  Extensive supports to the R&S area, making sure the salaries are according with the salary administration plan/band. Monitoring the evolution of collective negotiations for wage adjustments. Support in Benefits Area and OHS for decision making.

Visits to Customers nationwide, identifying their needs, in order to offer the best solution for the Top management and C-level. Drafting and formatting of training, such as: infrastructure (classrooms), content and sending invitations. Lecture in training, studies and research jobs and salaries, remuneration structures in companies of various sectors and businesses, according to the Hay methodology. Participation in the study and development of new products and services, working on release campaigns in conjunction with the Sales and Marketing.Problem-solving, process improvement, in order to make better use of the content of the services and retention of customers, in addition to the maintenance of database with relevant information. Responsible for managing customer relationship as an asset, ensuring the service renewal of contracts, negotiating agreements, identifying new business opportunities and needs.Distribution and monitoring of the work carried out by analysts in the field, to ensure an efficient and quality service. Analysis of fixed salary and variable for sales, training and maintenance of remuneration management tool (Hay Paynet ®) with other solutions (Job Mapping ®; Hay Group Total Reward Framework ®; Special Searches; Hay System ®).As Analyst, conducting studies and research of jobs and salaries, compensation structures deployment in Companies of various segments accordingly to Hay methodology. Active participation in deployment of Compensation projects in Companies in all sectors of market, acting as a Consultant, dealing with customer and Board Directors, interface between Customer and Hay Consultancy, process mapping, realizing change management and conflict management, scenarios studies, negotiating scope, resources, schedule and budget. Elaborating market analysis, focused in the better use of resourses and solutions from the project, beyond maintaining Database with important information.

Customer service and support, troubleshooting using the better services, in addition to the satisfaction and customer retention. Use fraud prevention system (compliance) of the company in order to inhibit the actions of credit card fraud.

Experience in banking activities of branch, cash operations domain, receiving deposits, payments, billing, fraud prevention (compliance), treasury and customer attendance.

A Government metropolitan Company responsible for the planning of Greater São Paulo City, I elaborated studies and industry analysis, survey and information consolidation Master Plan development for the State of São Paulo, which aims to construct an integrated improvement plan for the State, involving areas, such as: environment, education, public transport, health, among others. Survey and analysis of statistical data, socioeconomic research in organs as: IBGE, DIEESE, CDHU and City Halls in order to raise strategic information for execution of programs and projects.

Generalist performance in the Human Resources area, department routines, hiring and dismissal processes of employees, overtime employee calculation, nocturnal dditional, licenses and vacation calculation. Knowledge of premisses that guide State Rules of Work in Brazil, composite benefit rates, medical assistance, differentials, premium and penalty pay and paid time off, interface with others cities and report directly to the Mayor.