Cristian Garcia Email and Phone Number

Supporting, enabling, and growing customers of Censys Attack Surface Management & Censys Search.Representing Censys to C-Levels, threat hunters, and cybersecurity practitioners at the largest Enterprises and Government agencies in the world. Managing customer life cycles through onboarding, adoption, enablement, renewal, and expansion.Working cross functionally with my technical counterparts to improve thecustomer’s experience and ensure their success.● Onboarding - Lead the post-sale engagements, including internal hand-offs, customerkick off, and Integration and Architecture Planning meetings with your CustomerSuccess Engineer ● Adoption - Drive customer adoption by understanding customer use cases and values,articulating our value proposition and product offerings, and delivering ExecutiveBusiness Reviews, Success plans, etc.● Enablement - Educate customers on new features, platform workflows, Beta Programs,Design Partnerships, and User Testing● Renewal - Proactively monitor customer health, understand the customer’s renewalprocess, prepare quotes for customers or partners, and mitigate churn risks● Expansion - Guide strategic discussions with customer stakeholders, identify CSQLs(expansion opportunities) with Sales, and facilitate customer references or case studies● Collaborate closely with internal Customer Solution Engineering, R&D, Sales, Marketing,and Executive teams to deliver on client goals and needs● Maintain accurate and up-to-date records of activities and notes

As a KCM GRC Account Manager my responsibility is to assist new clients and stakeholders in successful implementation of KCM GRC, oversee and negotiate renewals, add-ons, upsells, collaborate to solve problems, support their continued use of the Compliance tool and the associated Vendor, Risk, and Policy modules, and finally to ensure that our clients have continued success and meeting their own internal goals using our products.KCM is a SaaS-based GRC platform that helps streamline and centralize audit and compliance processes across your entire organization.The key features of KCM allow you to eliminate the business disruption caused by the dreaded audit cycle, keep key employees working on key tasks as opposed to sitting in meetings, and enable visibility into the ongoing audit and compliance processes at all levels of the business.

Customer Success Manager is responsible for onboarding new customers and maintaining customer relationships throughout the subscription period to ensure that the customer is happy with the product and using it effectively. Also responsible for renewing subscriptions, and upselling customers based on their needs.Responsibilities:Develop and manage relationships with customersOnboard new customers, get them using the product to ensure our customers are set up for successRetain, upsell, and renew (as applicable) customer subscriptionsDiscretion to negotiate discounts with customersCoordinate with tech support for technically complex questionsWork with customers to get a strategic plan for their security awareness program throughout their subscriptionAnalyze customer's consoles and advise them on which training and phishing campaigns they should implementMay use discretion to recommend terminating a customerMay use discretion to present discounts to executive staff

Oversee all social media platforms, create creative content for social media platforms, general assistive duties, & market luxury homes throughout Tampa Bay for a top producing agent: Jim Walters, P.A.

Legal support for various law firms across the state of Florida. I would e-file legal pleadings into the Florida E-Portal and provide troubleshooting & customer service to clients daily.