• Support 600 Remote and Onsite Users• Manage Zendesk Ticketing System Queue• Manage all Irving's office WorkStations, Conference rooms and TV Dashboards/Advertisements •Manage Intune MDM, JumpCloud and Google WorkSpace Management•Software Management Office365, Adobe Arcrobat, SpeedPay, Lastpass, LOS, LoanPro GitHub, Brivo (Badging system), Tableau, Slack, Multiple phone systems. • Meraki Monitoring- Set profiles to SSID users, Dual Wan with multiple V-LAN, Switches and APs.• Operate: OpenVPN, Netskope, Zscaler, Okta and AV Carbon Black.• Onboarding/Offboarding users Remote and Onsite. MS Surface, Apple MB Pro and Dell 7400s.• Run a new hires class to setup and navigate their computers in our workspace.• Inventory Asset Management SnipeIT• Purchasing items through Amazon, Dell and Apple

•Monitored VSS Writers cloud backups for all companies.•Handled help desk and field escalations•Accelo and AutoTask Ticketing System•Documented new client's network, users, inventory and understanding clients IT priorities.•Dedicated onsite support for multiple clients.•Monitored multiple client's network using solar wind systems.•Performed weekly/monthly maintenance to all servers/desktops and networking equipment.•Deploy and monitor Unifi networking equipment. i.e. firewall, switches, controller and APs.•Perform server updates monthly for all clients.•Programs Managed: QuickBooks/Sage, Office 365/Teams, Sharepoint/Onedrive, Zoom, AntiVirus-Sentinel-Bitdefender and Adobe Acrobat etc.•Deploy desktops/laptops, printers, monitors with mounts and servers.•24x7 On-call weekly, once a month.

•100 End Users, sole IT on-site•Inventory- hardware and software•project management-wireless AP upgrade Aruba, UPS 2200, Dell VRTX, VOIP migration•Rack management- decommissioning and install of new device- firewall, mpls switches, servers, routers, ups, cables•Vendor management- ewaste, cabling, printer maintenance, security cameras•Desktop/Laptop, VOIP(polycom skype), HP printers- deployment, configuration, and support •Wireless AP, Cell phones-Iphones 8, 20 RF Scanners Intermec•Security system Cameras- upkeep monitoring•Software Deployment- altiris, printerlogix, office365, servicenow( ticketing system)

•Develop IT Policy for the Company•Monitor GEN IV Camera system•Security System Kantech- Entrapass Software•Configured two ISP- failover on the Network Setup HP ProCurve 48 Port Switches, Sonicwall Firewall NSA 3600, EnGenius Wireless •Fax Machine- Vonage•Manage Microsoft Office 365- Create users, assign license, and add to security groups. •Server Configuration Windows 2012 R2 , Domain Controller Active Directory, GPO, NetworkSharing•Content Filter- OpenDNS•Desktop configuration Software Deployment for end users- Windows 7/10•Manage Phone Systems Digium\Poloycom - deployed phones and setup IVR

• Windows Server 2003/08/12- DC/AD, GPO setup- push, File Server, Exchange, Print, FTP, Thycotic SS, Rackspace• Active Directory- adding user, reset password, scripting, join members/permissions• VMWare\ HyperV- Monitoring, server reboot, changing host, create virtual machines• Microsoft Exchange Office 365 2010/2013- Appriver, forwarding emails, creating mailboxes, distribution groups, Alias, Global Listing, spam filtering• Windows 7/8/10 Administration- join domain, map drives, application configurations, hardware/software maintenance• Remote Desktop- RPD, Putty, Teamviewer, Screen Sharing, VNC Viewer, Webex, Logmein Rescue, N-Central, Continuum, Join.me• VPN- Windows RAS, Cisco AnyConnect, Dell NetExtender, • Multitasking- email, answer calls/call back VM, Lync/skype IM, remote desktop, creating updating tickets• Firewalls Monitoring- Cisco Meraki, Dell SonicWall, Juniper- setup vlans• Router and switches- Setup- Speed Testing, SSID Wireless, Port Forwarding, Bandwidth Management, Network Security, Bridge Mode•Printers- Scan to File, Wireless/LAN Network Setup, Direct Print, Fax-Email, Printer Configurations, Print Sharing- Konica Minolta•Wireless\Mobile- Android, iOS, Exchange Configuration, ActiveSync, Remote Network Tools- Pingtools, Google Authenticator, Wifi Analyzer•Backups- Shadow Protect, Intronis, CrashPlan, Druva, Synology NAS, WD My Cloud Backup, Windows Backup •Ticketing Systems- AutoTask, Spiceworks, SolarWinds, Jitbit, iTop•Miscellaneous: Polycom Phones, Projectors, Smart Tv’s, DVR Cameras, Thin Clients,