Management of all analytics teams to provide data solutions to maritime trade sectors.Responsible for providing BI analysis and developing new products and services.

Responsible for the development, organization and design of new services for the bulk vessels market.

Work as an analyst on market intelligence, dedicated to research, organize and analyse structured and unstructured data, searching for information that helps to better understand the customer, the business itself, the industry and to seek new opportunities. Responsible for researching, designing and implementing a range of high value business products and services in order to improve customer experience.- Created over 40 market intelligence reports about the sugar, grain, fertilizer… Show more Work as an analyst on market intelligence, dedicated to research, organize and analyse structured and unstructured data, searching for information that helps to better understand the customer, the business itself, the industry and to seek new opportunities. Responsible for researching, designing and implementing a range of high value business products and services in order to improve customer experience.- Created over 40 market intelligence reports about the sugar, grain, fertilizer, mineral, coal, steel and shipping industry for both internal and external purposes. - Developed mutually beneficial partnerships with key Market Intelligence Companies such as INTL FCStone, Reuters, CRU, Argus, among others, keeping the commercial team up-to-date about latest market trends. - Consolidated 5 internal and external systems under a single standard, enabling to monitor almost 100% of active customers and competitors.- Created and re-designed several information technology (IT) systems enabling better performance data manipulation.- Designed and produced a low-cost port restriction system able to track 52 types of information from 170 port terminals.- Implementation of return on investment analysis for the commercial team business travel- Development of several systems for the commercial team performance analysis- Main team member responsible for the Salesforce CRM system. Show less

Commercial Analyst for Wilson, Sons Shipping Agency in Brazil focused on tramp vessels owners and charterers.- Established and developed professional relationship with clients, focused to ensure top-notch customer service delivered for the sugar shipping industry.- Company’s representative in international business travels on strategic customers located in the United Arab Emirates (Dubai) and Europe (England, France and Switzerland).- Started the development of the Market… Show more Commercial Analyst for Wilson, Sons Shipping Agency in Brazil focused on tramp vessels owners and charterers.- Established and developed professional relationship with clients, focused to ensure top-notch customer service delivered for the sugar shipping industry.- Company’s representative in international business travels on strategic customers located in the United Arab Emirates (Dubai) and Europe (England, France and Switzerland).- Started the development of the Market Intelligence department to provide decision makers with better information about market opportunities and development. Trusted to conduct all sales team special projects and research. - Created an Opportunities’ radar to keep track of over 750 infrastructures projects in Brazil.- Constructed and produced a process to ensure the commitment of each local office with the quality of services and information provided to the customer, enabling to elevate data quality over 95%. Show less

Professor of Environmental Management in Logistics Operations and Workplace Safety.- Organized, prepared and revised course materials. Encouraged students to achieve their goals through open communication, positive feedback, and support.

Responsible for managing and operating an Internet Service Provider call center.- Increased department's efficiency on resolving customer complaints by implementing performance and service standards. Improved customer service effectiveness by providing training and setting up training materials.- Launched new programs to boost employee retention and productivity, improving morale and performance in the midst of uncertainty in the industry.- Instituted call quality management… Show more Responsible for managing and operating an Internet Service Provider call center.- Increased department's efficiency on resolving customer complaints by implementing performance and service standards. Improved customer service effectiveness by providing training and setting up training materials.- Launched new programs to boost employee retention and productivity, improving morale and performance in the midst of uncertainty in the industry.- Instituted call quality management systems and feedback programs to improve customer services ratings and B2C lead generation.- Promoted to a national customer service coordinator following excellence in engaging employees and commendation by the director.- Resolved customer complaints while maintaining friendly and professional customer interactions. Show less