Cristiano Adinolfi Email & Phone Number

-Responsible for overseeing complex medical travel claims ensuring claims are handled efficiently.-Own the end-to-end resolution of all complex medical claims within the Travel Insurance Department ensuring the best experience possible for customers.-Day to day control and monitoring of complex medical claims and ensure that SLAs are respected.-Identification and implementation of new processes and improvements.-Provide input and assist leadership in planning and evaluating strategies, gathering and analyzing data and preparation of reports.-Identify cross-operational opportunities for Claims process improvements, loss prevention programs and internal training.-Liaise with outsourced partner teams.

Malta

-Supporting claims and complaints handling, reporting suspicious behaviours during the documents verification.-Teamwork allocation and monitoring assistance SLAs. -Manage and coordinate meetings with internal and external stakeholders.-Work closely together with management.-Handling mail and preparing routine reports.-Responding to inquiries and providing various supportive task as per KYC verification in order to maintain business relationships.-Draft slides, meeting notes and documents for executives.-Ensuring timely follow-up and conclusion of ongoing operations.-Assisting in the management and undertaking of all compliance activities and projects, which include ensuring quality standards, reporting, and process flow analysis, procedural documentation and training.-Working in line with industry recognised frameworks, legislation and methodologies.-Participating and working with members of management to assist with the creation of strategies and processes related to all areas of Governance, Risk Management and Compliance.-Review invoices and reimbursement instructions for appropriate documentation prior to payment and identify fraudulent patters.-Clariry any questionable invoice items.-Process payments in compliance with financial policies and procedures.-First point of contact for escalation.

United Kingdom

-Supporting assistance and sales complaint handling--Teamwork allocation and monitoring assistance SLAs. -View department’s workload for assistance, sales and claims.-Task monitoring and setting reserves assistance and claim reserves-Following HCN’s process and escalating in accordance with the guidelines. -Assist with review of processes and potential risks to ensure departments operates in the most efficient manner possible, reducing risks to the business.

United Kingdom

-Ability to view department’s workload for claims and task reassignments, monitoring and setting reserves, following HCN’s process and escalating in accordance with the guidelines/processes.-Assist with consistent review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business.-Ensure that all incoming post/emails, new claims, queries and formal complaints are managed to published SLAs.-Ensure allocated claims set ups are properly managed, recorded and completed by ensuring full and proper data capture, case status and reserve controls and accuracy.-Handle proactively escalated calls and ensure complaints are resolved, where possible.-Participating in self-development, through claims-related training, mentoring.-Authorising claims for settlement within approved limits.-Promoting positive relationship with AIG Italy.-Working closely with the other parts of the organisation for the overall objective of improved customer service and treating all customers fairly.-Carry out accountabilities and objectives within the framework of AIG’s TCF, TCP, Fraud Prevention and T&C policies.

United Kingdom

-Handling claims within delegated authority from start to finish.-Apply policy terms and conditions with high levels of accuracy whilst being conscious of the principles of TCF.-Register, review and respond to customer complaints.

United Kingdom

Liaise with customers and brokers in relations to their travel insurance claims and travel policy. Claims, related to flights delay or cancellation, lost baggage, or medical prescription while travelling

United Kingdom

Assist and direct guests, workers, visitors and the general public. Answer all incoming calls and handle caller’s inquiries. Provide office support services to ensure efficiency

Master'S Degree, Science And Technology

Erasmus Placement

Internship

Bachelor'S Degree, Science And Technology

Erasmus

Education record