Cristiano Fonseca

Cristiano Fonseca Email and Phone Number

Service Manager - Portugal @ Domestic & General Iberia
comunidad de madrid, madrid, spain
Cristiano Fonseca's Location
Lisboa, Lisbon, Portugal, Portugal
Cristiano Fonseca's Contact Details

Cristiano Fonseca work email

Cristiano Fonseca personal email

About Cristiano Fonseca

- Professional career developed in multinational companies with particular focus on Customer Service / After-Sales related to Consumer Electronics and Telecommunication products.- Supervise, manage and coordinate all Service core areas: Network management, Technical support, spare parts planning and stocks audit, and customer support management- Quality issues management: identify and report/communicate to factories, failure rates analyze.- Significant experience in customer relationship (B2B and B2C).

Cristiano Fonseca's Current Company Details
Domestic & General Iberia

Domestic & General Iberia

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Service Manager - Portugal
comunidad de madrid, madrid, spain
Website:
domesticandgeneral.es
Employees:
37
Cristiano Fonseca Work Experience Details
  • Domestic & General Iberia
    Service Manager Portugal
    Domestic & General Iberia Oct 2023 - Present
    Lisboa, Portugal
    Leading Portuguese Service Teams and Manage Service Network.Implementing of Service continuous improvement in order to optimize ou Customer experience across all Portuguese suppliers.
    View
  • Nortewave
    Portugal Sales Manager
    Nortewave Mar 2022 - Sep 2023
    Lisbon, Portugal
    Distributor of Premium accessories brands for Telco, Consumer Electronics, and B2B Brands: Panzerglass, Tech21, Laut, Defunc, Axtel, Xtorm, dbramante.
    View
  • Ctdi Europe
    Quality Operations And Continuous Improvement
    Ctdi Europe Nov 2019 - Mar 2022
    ⮚ Manage Service Quality, Customer KPI’s⮚ Manage Customer and Supplier complaints⮚ Cost reduction and implement Operational continuous improvement actions plans⮚ Analyse and investigate product and/or process Quality issues to investigate root causes (implement preventive and corrective actions)⮚ Manage Calibration program⮚ Prepare Quality Reports
    View
  • Samsung Electronics
    Service Technical Manager
    Samsung Electronics Sep 2018 - Nov 2019
    Lisboa E Região, Portugal
    - Service Technical Support operations supervision, manage and audit- Ensure Authorized Service Centre technical support and technical training- Manage Service quality, KPI management and improvement plan implementations, (Repeated Repair Rate, Service cost, accumulated fault rate)- Guarantee Service readiness to new products released in the market
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  • Zte Corporation
    Terminal After-Sales Manager
    Zte Corporation Nov 2011 - Sep 2018
    Lisboa
    - Service Contract Negotiation (Operator and ASC) / Request for Quotation (RFQ) After-Sales part bidding process management (ASC)- Technical support and training for ASC and Operators- Spare parts delivery and shortage tracking- Epidemic failure handling (Early Warning Process and Terminals Failure analyze process – collect defective units to report Quality and R&D • departments for analyze and solution)
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  • Samsung Electronics
    Consultant
    Samsung Electronics May 2011 - Nov 2011
    Oporto
    - Authorized Service Centre auditor (Mobile Phones, Audio Video and Home appliance products)- ASC audit follow up: Service Process, Quality Control, Logistic process (good in/goods out), process and performance, ESD protection, tools and equipment, Materials and re-cycling, training records and evidence, spare parts, security- DOA (Dead On Arrival) Analyze Audits- Customer Care quality monitoring
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  • Tamet Group
    Technical Operational Manager At Tamet And Numeriserv
    Tamet Group Mar 2001 - Mar 2010
    - Logistic, Technical, Stock and Customer Care Departments Management (Numeriserv)- Customer Direct support (Manufacturers, agents, resellers, operatorsm end users) - Process optimization- Production control (KPI implementation and control)- Human resources Recruitment process
    View

Cristiano Fonseca Skills

Telecommunications Team Management Team Leadership Mobile Communications Mobile Devices Leadership Product Management Gsm Management Umts Negotiation Wireless 3g Project Management Sales Management Project Planning Product Development Strategy Testing Electronics Mobile Technology Technical Support Team Motivation Customer Management Team Coordination Team Spirit Logistics Management Business To Business Radio Frequency External Audit Contract Management Process Optimization Cost Reduction Digital Strategy Workforce Planning Inventory Control Quality Control Cost Control Process Control Customer Service Talent Management Contract Negotiation Telecommunication Services Mobile Internet Audit Management Anti Bribery Esd Control Electrical Safety Request For Quotation Contract Pricing

Cristiano Fonseca Education Details

Frequently Asked Questions about Cristiano Fonseca

What company does Cristiano Fonseca work for?

Cristiano Fonseca works for Domestic & General Iberia

What is Cristiano Fonseca's role at the current company?

Cristiano Fonseca's current role is Service Manager - Portugal.

What is Cristiano Fonseca's email address?

Cristiano Fonseca's email address is cr****@****.com.cn

What schools did Cristiano Fonseca attend?

Cristiano Fonseca attended Universidade Lusófona De Humanidades E Tecnologias, Instituto Superior De Engenharia Do Porto.

What skills is Cristiano Fonseca known for?

Cristiano Fonseca has skills like Telecommunications, Team Management, Team Leadership, Mobile Communications, Mobile Devices, Leadership, Product Management, Gsm, Management, Umts, Negotiation, Wireless.

Who are Cristiano Fonseca's colleagues?

Cristiano Fonseca's colleagues are Lucía Blesa Capuz, Emily Northedge, Thabi Mncube, Angela Garcia, Alex Sanchez, Kounady Diarra Cissé, Mile Puentes Ji.

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