Cristiano F. Schott Email & Phone Number

Rio Grande Do Sul, Brasil

Cachoeira Do Sul, Rio Grande Do Sul, Brazil

- Responsible for analyzing and gathering requirements, translating user needs into effective technological solutions.- Provide user support for company systems, including ERP CIGAM and HR System METADADOS.- Maintain systems, ensuring optimal performance and user satisfaction.- Analyze and resolve problems, identifying and correcting system failures.- Ensure compliance with customer requirements (SLA/service level agreements).- Analyze bugs reported by users, seeking solutions and improvement opportunities.- Provide user support through the Help Desk, email, chat, and/or phone.- Collaborate with squads to conduct root cause analysis of business-impacting issues.- Collaborate on multidisciplinary projects, working as a team to achieve established objectives.- Develop and implement systems using best practices and up-to-date technologies.- Keep up with technological trends, constantly updating skills and technical knowledge.- Develop and execute SQL queries, monitor systems and their integrations to implement proactive solutions.- Develop system documentation at all levels.- Conduct functional and quality testing, ensuring the delivery of high-performance, error-free systems.I have the opportunity to contribute to the success of important projects, meeting the needs of business areas such as HR, Sales, Accounting, and Quality. My commitment to excellence and adaptability have ensured the delivery of high-quality solutions.

Cachoeira Do Sul, Rio Grande Do Sul, Brazil

- Provided technical support and resolved hardware and software issues for a user base of 500 employees.- Configured and maintained computer networks, ensuring optimal performance and system security.- Managed the IT equipment inventory, maintaining accurate records and ensuring adequate resource availability for users.- Implemented and administered IT security policies, safeguarding data and ensuring compliance with company security guidelines.- Kept up with IT trends and new technologies, suggesting updates and improvements to the existing infrastructure.- Responsible for the preventive and corrective maintenance of equipment, ensuring the smooth operation of IT resources.- Actively participated in system implementation and migration projects, assisting with requirements gathering and supporting the infrastructure and systems team.- Documented procedures, creating user manuals and step-by-step instructions, facilitating training and troubleshooting.I honed my problem-solving skills, being able to identify and resolve technical issues quickly and efficiently. I collaborated with different departments and users, providing effective technical support and ensuring the satisfaction of internal customers. I demonstrated strong communication and teamwork skills.

Cachoeira Do Sul, Rio Grande Do Sul, Brazil

- Provided technical support to users, assisting with hardware, software, and network issues, ensuring efficient problem resolution and minimizing downtime.- Contributed to the installation and configuration of operating systems, applications, and peripherals, ensuring proper device functionality and the availability of necessary resources.- Collaborated in the preventive and corrective maintenance of equipment, ensuring the smooth operation of IT resources.- Kept up with technology trends and participated in courses and training to enhance my IT knowledge, contributing to operational efficiency.- Acquired knowledge in computer networks, information security, systems administration, and databases, expanding my understanding of fundamental IT principles.- Demonstrated strong communication and teamwork skills by collaborating with different departments and users, providing effective technical support and ensuring the satisfaction of internal customers.Developed skills in problem-solving, time management, communication, and teamwork.

Bachelor Of Information Systems, Technology In Information Technology/Information Systems

General view on computing, but focuses on issues involved in the software development process, such as programming, databases and network.

Postgraduate Lato Sensu - Specialization, It Governance

Guide and make decisions to trigger strategic actions, which determine the best performance of a company through IT resources.

Master Of Business Administration - Mba, Project Management

Present a strategic vision and implement agile project management integrated with the entire organization.