* Collaborate and manage customer success plans to help customers strategic objectives.* Partner with the account team to build long-term customer relationships, across all business functions within the customer organisation.* Conduct monthly service reviews and executive business review to proactively track progress against the success plan and monitor deployment velocity, consumptions works towards addressing any blockers.* Engage and strengthen relationships with key customer decision makers / sponsors / influencers to align delivery priorities in support of their strategy.* Proactively review customer consumption and health scores to derive actionable insights to help customers optimize their Microsoft investment.* Be jointly accountable for the end-to-end delivery plan to drive customer success, operational health and digital transformation.* Oversee projects, and engagements in-pipeline, in-progress to successful closure by removing blockers, managing dependencies, risks and impact to secure successful delivery of the program, project and engagement

QA Manager - defining QA best practices - setting up framework & tools (Cypress) for automation testing Product Owner - Backlog Scrum managing - User story writing - Scrum events managing - business stakeholder managing - Atlassian Suite (Jira, Confluence, Bitbucket) Sys Admin - Business Processes Re-engineering

◦ Finding the best tech solutions among all possible to solve the existing business / operation issues.◦ Describing the structure, characteristics, behavior, and other aspects of software to project stakeholders.◦ Defining features, phases, and solution requirements.◦ Providing specifications according to which the solution isdefined, managed, and delivered.◦ Defining a Global Platform Architecture to be used in every country where Enel is present.▪ Agile methodologies and tools (SCRUM | KANBAN Framework)▪ Collaboration tools (Atlassian suite: Trello, Jira, Confluence)▪ DevOps CI/CD (Maven, Jenkins, Atlassian Bamboo, Blue/Green deployment, Canary Releasing)▪ Container (Docker, Kubernetes)▪ API management (WSO2)▪ Source code repository (Git, Atlassian BitBucket)▪ Static code analysis (CAST, SonarQube)▪ Log management (ELK Stack)▪ NoSQL DB (MongoDB, DynamoDB)▪ AWS Services (EC2, DynamoDB, S3, Aurora, Lambda, etc.)▪ BigData Architecture (Lamba and Kappa: Batch processing withSPARK , streaming with KAFKA)▪ Domain Driven Design▪ Test Driven Development▪ Business Process Management engine (Redhat ProcessAutomation Manager) and modeling (BPMN 2.0)▪ Microservices Architecture (eventsourcing, saga, outbox pattern, coreography or orchestration, apicomposition, bff, service mesh)▪ Integration with legacy systems (using Tibco or other integration system tools) ▪ Strangling pattern for move legacy products into a new microservice architecture▪ Designing of blue print maps (using for example draw.io, gliffy or other designing tools)▪ EA Framework like TOGAF, Zachman

As the IT Solutions Architect I worked to:▪ Finding the best tech solution among all possible to solve the existing business problems.▪ Describing the structure, characteristics, behavior, and other aspects of software to projectstakeholders.▪ Defining features, phases, and solution requirements.▪ Providing specifications according to which the solution is defined, managed, and delivered.As the IT Solutions Architect I worked with the IT Project and Product department in doing a new IT Framework Infrastructure using:▪ Agile methodologies and tools▪ Collaboration tools (e.g. Trello, Jira, Slack)▪ DevOps CI/CD▪ Container platform (RedHat OpenShift, Docker)▪ API management (RedHat 3Scale as the platform manager)▪ Source code repository (GITLab)▪ Artifacts repository (Sonatype Nexus)▪ Static code analysis (CAST, SonarQube)▪ Build pipeline (Maven, Jenkins)▪ Microservices architecture using RESTFul services▪ Log management (ELK Stack)▪ NoSQL DB (Elastic, MongoDB)▪ Cloud: Google Cloud Platform

As a Project Manager I worked to ensure the proper lifecycle of IT projects within the ICT Office by managing the various project stakeholders and the various outsourcers outside the company.In addition, I've also covered the role of Software Engineer and defined models, guidelines and best practices to ensure the IT Governance, improving software production processes (Waterfall, RUP, Scrum, Kanban, etc.), and the IT Architecture focusing on design paradigms, design patterns and architectural models that are most suitable for the company.I was also the focal point for software quality assurance and I'm focusing on the definition of best practices and the use of tools to improve the software quality as well as to test software measurements in terms of sizing (Function Point).I've also actively participated in the drafting of ICT bidding (RFI, RFQ) and their evaluation. The business system for which I was the Project Manager were the following:▪ "Garanzie di Origine" system(GO)▪ "Fuelmix disclosure" system(FUEL-MIX)▪ "Incentivazione degli impianti fotovoltaici" system (FTV) ▪ "Informations exchange GSE-TERNA" system(GAUDI) ▪ "Anagrafica unica bitemporale" system(ANUBI)▪ Software quality control system(CAST)▪ Many activities related the Digital Transformation of the companyFinally, I've also introduced new collaboration tools in the company to achieve more productivity likeTrello, Slack.

Analysis and development of many projects using .NET Framework for Poste Italiane SpA and INPS.Architectural analysis , architecture design and software solutions , writing Functional Analysis and Technical Analysis , Planning test scenarios, writing product documentation.Technologies / tools used :MS SQL Reporting Services.Framework 2.0 NET / NET 3.5Visual Studio 2005/2008SQL Server 2005/2008