Cristian Pedemonte Email & Phone Number

Fairfax, Virginia, United States

Remote

• Provide front line technical support to employees via calls, chat, email, and remote support support• Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues• Perform analysis and triage of technology issues including data collection, and (if required) escalation to Tier 2 support teams• Evaluate and fulfill Service Requests in accordance with established guidelines and organizational Service Level Agreements• Communicate directly and effectively with a large and diverse audience• Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes• Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees• Ensure adherence to organizational security practices to protect and control company systems and data • Stay current with newest technology trends and developments to provide creative and efficient solutions

Washington Dc-Baltimore Area

• Responsible for Technical Support, Sales Support and Display building. • Provided call support for critical issues• Group trainings on plans, hardware, and software troubleshooting• Implemented different builds to increase revenue• Reviewed data through PowerBi to oversee sales, display, and training numbers• Maintained Tracfone revenue that oversaw 24 Walmart and 18 Best Buy Locations in the DMV area• Communicated with high-level contact for Walmart and Best Buy to establish rapport• Provided customer support for customers which included Technical and Account issues• Managed sales performance against LY sales and metrics• Train retail staff on products, equipment operations, hardware troubleshooting, client communication, sales enabling skills, promotions, and new product releases. • Forward thinking problem-solver, go above and beyond to achieve the client’s objective, serving as an extension of the manufacturer.

Washington Dc-Baltimore Area

• Responsible for overseeing multiple Best Buy retail locations through training and assisted selling. • Efficiently solved hardware issues for customers and BestBuy/Dish Network Employees • Strategically created total home network solutions for clients around the D.C area• Delivered sales growth YOY 8% in Q1 2021, +10% in 2020 and +15% in 2019.• Train retail staff on products, equipment operations, hardware troubleshooting, client communication, sales enabling skills, promotions, and new product releases. • Creating and maintaining close relationships with clients.• Manage sales performance against assigned sales goals and metrics.• Created sales training decks, flyers, and edited video product trainings to be used in corporate offices.• Created solutions to increased sales growth during the COVID19 pandemic with positive results. • Assigned 30/60/90/Annual plans and measured results.• Travelled and trained Dish Network Corporate employees by providing sales information and excellent customer support. • Attended military retail conventions to inform and train on new products being released. • Travelled across the United States during 2018-2019 to train new Linksys employees and temporarily oversaw additional markets as needed.

Washington Dc-Baltimore Area

• Responsible for all aspects of client product support including training, sales support, merchandising, client technical support and product demonstration.• Accountable for an increase in sales on Google products.• Ensuring correct inventory level/needs are communicated through reporting service orders.• Train retail staff on products, customer service, sales enabling skills, promotions, and new product launches. • Forward thinking problem-solver, go above and beyond to achieve the client’s objective, serving as an extension of the manufacturer.• Manage sales performance against assigned sales goals and metrics• Assist team members to drive sales, increase category market share and brand awareness, influence market share and mindshare• Create and maintain consistent store scheduled hours and input into online scheduling system