- Developed various automated tools using Python or Java that helped the business teams to improve efficiency and operational work or to reduce the time to fix or respond to issues from minimum SLA of 24 hours to 30 minutes
- Successfully managed multiple QA teams and acted as Enterprise QA Lead for various projects of 2 major IT departments ensuring timely delivery of high-quality software.
- Reduced post-release defects by 90% by implementing CI/CD and developing automation frameworks
- Successfully implemented shift left approach in all the projects involved
- Performed quality gap analysis for various teams and identify the proper solutions to be implemented
- Designed, developed, and implemented automated testing frameworks for API and UI using Python Java, Selenium, Cypress, Cucumber and Appium to validate functionality and improve testing efficiency of the projects.
- Successfully automated more than 85% of the regression test cases, reducing manual testing efforts of hundreds of hours per sprint.
- Worked closely with the business and product teams and acted as Business Acceptance Test Lead
- Developed test plans, test strategies, roadmaps and various QA processes for the whole QA department


Tier 2 Engineer experience (Site Reliability Engineer)
- Implemented and delivered services and solutions for the customer requests, resolved tickets within SLA. Delivered software tools, code fixes, patches, releases, product updates or migrations, hardware fixes/ replacements, manual of procedures or run books, testing documentations, reports or testing signoff
- Lab or production work performed: testing, troubleshooting, root cause analysis, fixing, deploying code
- Achieved customer satisfaction of 95% or higher
- Implemented a proactive health check, monitoring and fixing solution which reduced the customer outages with 82% and increased the operational efficiency by more than 45%
- Acted as the point of contact or SME in all the outages calls with the customer