I help in managing and improving the quality of our LMS and other web applications. I test and verify new and existing software features and work closely with developers and programmers.I develop comprehensive test plans and test cases based on product requirements, specifications, and user stories to ensure adequate test coverage and effective identification of defects.I Monitor and analyze application performance under various conditions to identify bottlenecks, and recommend improvements to ensure that the application meets performance requirements.I Provide after-hours support and problem resolution for applications and systems as needed, including escalated levels of support to complement primary Help Desk support services.I Participate in post-release reviews, retrospectives, and other quality related activities to identify areas for improvement, implement best practices, and enhance the overall quality assurance process.

Resolving email and phone support tickets via Desk.com ticketing system for CITI Program web learning platform.

Program that gives me hands on training which will allow me to complete Comptia A+ and Network+ certifications and learn the necessary skills to be successful in an Information Technology career