Cristi Terry Email & Phone Number

Campbell, CA

Oversee a team of three employees in maintaining schedule and standards of product testing, visual inspection, packaging and shipping Process shipments to customers worldwide and clearly communicate lead times and shipping information to customersEnter incoming purchase orders, create outgoing invoices, and run reports in QuickBooksProvide customer service.

Santa Clara, CA

Write up quotes and process sales orders of theatrical equipment (lighting, expendables, makeup, drapery, some sound, etc.) via online website and email orders, phone orders, and walk-ins. Work with Customer Service/Purchasing to ensure that customers receive accurate quotations in a timely manner and assist with questions moving forward in the quote or.

Answer and route phone calls on a multi-line phone system. Assist Accounts Payable/Receivable, Sales and Rental departments with email correspondence, organization, filing, record keeping and other miscellaneous tasks. Keep showroom, office and kitchen tidy.

Take It For Granite Office, San Jose, CA

Answer and route phone calls for Take it for Granite on a multi-line phone system. Assist Accounts Payable/Receivable and Payroll with email correspondence, organization, filing, record keeping and other miscellaneous tasks. Manage inventory and ordering of office supplies. Keep office and kitchen tidy and organized. Maintain record of work supplies.

San Jose, CA

Manage and support 400+ premium enterprise level accounts with 1000+ units. Maintain current customer database and communicate directly with clients on a regular basis to ensure customer satisfaction with products and support. Monitor support tickets, ensuring quick and thorough resolution. Work closely with sales, technical support, engineering and.

San Jose, CA

First line of contact for customers and non-customers reaching technical support via phone, email, and website live-chat feature - creating 250-300 support tickets on average per week. Monitor and manage support ticket queues, live phone holding queues and email inboxes. Delegate support tickets to technicians based on urgency, product type, customer time.

Los Gatos, CA

Los Gatos, CA

Open and close both in The Shop and at the Poolside Kiosk. Attend to and anticipate members’ shopping needs and questions, often many customers at one time. Clean and merchandise sales floor and back room. Process incoming and outgoing shipments. Process transactions with cash, credit cards, and checks. Process sales dates and prepare deposits.

San Jose, CA

Theatre Arts

High School Diploma