Cristin Wright Email & Phone Number

Flint, Michigan, United States

• Developed curricula to meet the needs of the public utilities industry, including elective and mandatory courses
• Incorporated adult learning theory and experiential learning to increase learner retention of material and course objectives
• Eliminated $52,800 of waste annually by designing new curricula for mandatory courses
• Initiated various headquarter visits to provide training, resulting in reduction of over $5000 in annual fuel reimbursement costs
• Coordinated with managers on pain points to recognize gaps in curricula and create more relevant training
• Streamlined course waitlist process in the Learning Management System by incorporating automation

Saginaw County, Michigan, United States

• Monitored multiple systems and applications for natural gas emergencies, public safety concerns, and customer-demand work
• Utilized customer service, field operations, customer information, and radio systems to effectively dispatch per DOT guidelines and standard operating procedures
• Proficiency in Service Suite and CRM
• Directed emergency and non-emergency orders, ensure safety to customers, the public, and structures
• Maintained and dispatched gas service and gas distribution workers and crews
• Analyzed and maintained short-cycle work to meet customer commitments

Saginaw, Michigan, United States

• Executed investigation, counseling, and negotiation skills
• Awarded Gatekeeper of the Month twice by the Genesee County Commission on Aging for my level of care and concern provided to its senior residents
• Employed active listening skills, particularly during tense emergency situations
• Researched required information using available resources
• Managed and resolved customer concerns and complaints
• Documented call information according to standard operating procedures

Chicago, Illinois, United States

• Advocated for student patients in a short-term, 47-bed inpatient behavioral unit
• Designed individual lesson plans for students based upon emotional and educational ability
• Delivered one-on-one and group instruction, as appropriate for patients’ diagnoses
• Coordinated with patients’ schools and teachers to ensure students educational success while hospitalized
• Collaborated with therapists, doctors, and nurses in a multidisciplinary setting
• Co-facilitated psychoeducational and art therapy groups

Chicago, Illinois, United States

• Created and delivered individual lesson plans for incarcerated students
• Advocated for students as part of cross-functional teams comprised of counselors, lawyers, social workers, and family members
• Created differentiated lesson plans based upon each student’s academic levels, emotional abilities, and special needs

Raleigh, North Carolina, United States

• Attained Gifted and Talented certification for the State of North Carolina
• Led team of 4 middle school teachers
• Taught English Language Arts to academically gifted 7th grade students
• Co-facilitated meetings for IEPs and 504 plans
• Created a grant for “Victory for Veterans” to have middle schoolers write and publish the life stories of WWII veterans
• Reduced student stress by creating a Lunchtime Book Club as a safe place for students

Master Of Science - Ms, Management, Summa Cum Laude

Master Of Science - Ms, Peace Studies And Conflict Resolution, Summa Cum Laude

Bachelor Of Science - Bs, Secondary Education And Teaching