Cristin Wright Email & Phone Number

Flint, Michigan, United States

• Developed curricula to meet the needs of the public utilities industry, including elective and mandatory courses• Incorporated adult learning theory and experiential learning to increase learner retention of material and course objectives• Eliminated $52,800 of waste annually by designing new curricula for mandatory courses• Initiated various headquarter visits to provide training, resulting in reduction of over $5000 in annual fuel reimbursement costs• Coordinated with managers on pain points to recognize gaps in curricula and create more relevant training• Streamlined course waitlist process in the Learning Management System by incorporating automation• Instructed over 2,000 employees with a satisfaction rating in excess of 96 percent• Developed and facilitated train-the-trainer courses• Consulted as a subject matter expert on a cross-functional team to onboard a group of 1,000 new employees • Consulted with the business’s subject matter experts to create new curricula, reducing over-instruction by 20 percent annually

Saginaw County, Michigan, United States

• Monitored multiple systems and applications for natural gas emergencies, public safety concerns, and customer-demand work• Utilized customer service, field operations, customer information, and radio systems to effectively dispatch per DOT guidelines and standard operating procedures • Proficiency in Service Suite and CRM• Directed emergency and non-emergency orders, ensure safety to customers, the public, and structures• Maintained and dispatched gas service and gas distribution workers and crews• Analyzed and maintained short-cycle work to meet customer commitments• Coordinated with outside agencies such as 911, other utilities, and MISS DIG to ensure safety of the public• Evaluated shorty-cycle workload continually to ensure customer commitments were met• Partnered with law enforcement agencies to protect customer and service worker safety in perilous situations• Reduced waste and increased productivity by eliminating gap time in gas service routes• Reduced damage to company-owned equipment by analyzing and interpreting GIS geospatial data• Supported and instructed gas service workers via verbal communication on radio systems• Maintained composure during fatality gas emergencies and carbon monoxide poisonings• Trained junior dispatchers and employees from other support groups

Saginaw, Michigan, United States

• Executed investigation, counseling, and negotiation skills• Awarded Gatekeeper of the Month twice by the Genesee County Commission on Aging for my level of care and concern provided to its senior residents• Employed active listening skills, particularly during tense emergency situations• Researched required information using available resources• Managed and resolved customer concerns and complaints • Documented call information according to standard operating procedures• Created call logs and produced call reports• Volunteered in declared-storm events to ensure needs of customers were met• Mentored junior customer care representatives

Chicago, Illinois, United States

• Advocated for student patients in a short-term, 47-bed inpatient behavioral unit• Designed individual lesson plans for students based upon emotional and educational ability• Delivered one-on-one and group instruction, as appropriate for patients’ diagnoses • Coordinated with patients’ schools and teachers to ensure students educational success while hospitalized• Collaborated with therapists, doctors, and nurses in a multidisciplinary setting• Co-facilitated psychoeducational and art therapy groups • Directed, instructed, and coached teacher assistants within the classroom environment• Partnered with doctors and therapists to create supportive educational environment• Communicated with and supported parents and caregivers of students• Advocated for reform in the State of Illinois for children with emotional difficulties, intellectual disabilities, Autism Spectrum Disorder, Other Health Impairment, and traumatic brain injuries

Chicago, Illinois, United States

• Created and delivered individual lesson plans for incarcerated students• Advocated for students as part of cross-functional teams comprised of counselors, lawyers, social workers, and family members• Created differentiated lesson plans based upon each student’s academic levels, emotional abilities, and special needs

Raleigh, North Carolina, United States

• Attained Gifted and Talented certification for the State of North Carolina• Led team of 4 middle school teachers• Taught English Language Arts to academically gifted 7th grade students• Co-facilitated meetings for IEPs and 504 plans• Created a grant for “Victory for Veterans” to have middle schoolers write and publish the life stories of WWII veterans• Reduced student stress by creating a Lunchtime Book Club as a safe place for students • Coached the school’s team for Wake County’s Book Quizzers annual competitions

Master Of Science - Ms, Management, Summa Cum Laude

Master Of Science - Ms, Peace Studies And Conflict Resolution, Summa Cum Laude

Bachelor Of Science - Bs, Secondary Education And Teaching