Cristina Deviasso Email & Phone Number

Miami/Fort Lauderdale Area

This position is responsible for designing, implementing the International Logistics Services training program for the LATAM region, conducting on-going training sessions for the new and also existing APLL teams. The trainer will assist users in learning and applying APLL processes and systems and in understanding application of quality and process management tools. This will include establishing and executing quality initiatives to support service improvement opportunities.Also, provides support to maintain and enhancing the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.Accountabilities: This position is responsible for, but not limited to, the following:• Develop a training manual for the region with guidelines, legal processes and procedures for the region.• Develop and conduct new hire training and ongoing training, roll out of new processes in alignment with quality initiatives. • Ensuring training matrix keeps current, log all training given to employees.• Training of SME, Key account managers for LATAM countries, development of training modules for 16 countries including agents and owned offices.• To work very closely with LATAM management team to design, develop and keep training programs current with practices & procedures.• Adhoc projects. Support Remodel for new systems training for the 16 countries.• Assist in the development and implementation of a quality improvement program.• Develop guidelines, legal processes and procedures for the region.• Provide guidance to management related to processes, ongoing developments and coaching.Key Results• Standardize regional training program. Work closely with LATAM management to design and develop training programs, practices and procedures.• On-going refresher training of agents/staff within the LATAM Region for both technical and soft skills.• Establish quality program

United States

Risk ManagementThis position is responsible for managing all aspects of claim management and associated customer support for Logistics Cargo Claims in the Americas and for the entire continent for all the division in the company, from receipt through payment and collection of receivables. Categories of claims handled include Forwarding. /NVOCC cargo, Warehouse cargo, Intermodal cargo, Consolidation, Guaranteed, Auto and Truck Brokerage/Freight Management. This position is responsible for, but not limited to, the following:Provide global coordination and reporting of Europe and Asia original claims. The extent of coordination required will vary between data entry / file set-up. Depending on circumstances, coordination of activities across geographies will be required to ensure consistent handling.Support business Units, Functions and Regions with legal advice and representation necessary to achieve business objectives and minimize risk.Manage external legal counsel to ensure that the company’s interests are protected and costs minimized.Deliver improved policies, procedures or documents aligned to the objectives of the APLL Legal strategic work plan, striving for best practices. In charge of international law suits and managing with the legal department. Intensive knowledge on maritime, air and domestics laws, such as: COGSA, Warsaw convention, Carmack Amendment, etc.Processing activities required for effective claims management, include:• Negotiating best settlement• Managing international law suits along with the legal department• Securing proper settlement authority and sign-offs• Coordinating settlement/claim strategy with underwriters and third parties• Processing paperwork associated with settlement requests• Preparing and securing releases• Coordinating with an advising internal financial/operating staff• Reserving• Recover billing and processing• Reconciliation and reporting

Phoenix, Arizona Area

Logistics and Supply ChainManage growth, profitability and service delivery for departments and gateway. Lead a team of 12 providing 7 day per week import/Export service for clients and branches throughout the world. Ensure quality service delivery to both internal and external clients.•Coordinate with shippers, truckers and steamship lines for customer export shipments. Specific duties include, preparation and issuance of export documents and formalities including but not limited to B’s/L, banking documents, following L/C’s, marine insurance certificate, phytosanitary certificates, legalization, arranging for timely AES filing, cargo inspection/fumigation and following up to ensure shipment has reached its final destination.•Convert and verify shipment weight and volume. Calculate rates and price conversions. Profit and loss analysis. •Maintain communications with customers, carriers, vendors, and other K+N offices.•May have other responsibilities/duties as deemed necessary.A supervisor is responsible for directing the daily activities of the international exports and organizing all the departments, including labor scheduling. Key responsibilities include: Staffing, warehouse operations, maintenance of the facility and equipment, implementation of safety, security, quality, housekeeping and sanitation programs, budgeting and customer service.

Manhattan Beach, California

Responsible for all the international Exports to many countries.Oversees the completion of paperwork and monetary transactions associated with international distribution in a timely manner. May negotiate with clients or handle issues with customs officials.Plan and coordinate the international shipment of goods. negotiate with a variety of people, such as shippers, agents and vendors. Expected to have excellent customer service skills in dealing with customers. Responsible for personnel management, which often includes the hiring, training and supervision of staff.Keep track of invoices and prepare reports to expedite the billing process. shipments compliance with the laws and regulations governing the export industry.

Greater Los Angeles Area

• Accounting, sales, customer service, cargo loading and planning ,contracts, marketing projects, quotations, reservations and executive assistance/ GSA for Emirates Sky Cargo, British Midland (BMI), Arrow Air Cargo, Aero-Mexpress, Air Malta, SN Cargo. Supply Chain management.• Responsible for directing the daily activities of the international exports and organizing all the divisions, including, reporting, accounts payable and receivable. Ensure the highest levels of productivity within the inside sales department; provide timely and consistent quotations when

Greater Los Angeles Area

Bachelor’S Degree, International/Global Studies

Associate’S Degree, Language Interpretation And Translation

Bachelor’S Degree, Human Resources Management/Personnel Administration, General