Cristina Duma Email and Phone Number

As the National Expansion Manager at RE/MAX Romania, I coordinate and develop a high-performing team of sales consultants. My responsibilities include managing the team, providing mentorship, and offering continuous support to enhance both individual and collective performance. Under my leadership, the team has achieved notable progress, culminating in exceptional results at the European level.Notable Achievements:Mentorship and Development: I have implemented training programs and mentorship strategies that have significantly improved the skills and performance of the team.European Performance: Under my coordination, for the first time in the history of RE/MAX Romania, a sales consultant achieved 3rd place out of 40 at the European level, reflecting our team's excellence and dedication.Success in Franchise Sales: Our department achieved 4th place out of 40 at the European level in franchise sales, demonstrating our ability to attract and develop profitable and long-lasting partnerships.Through my leadership skills and expertise in managing sales teams, I have significantly contributed to the growth and expansion of RE/MAX Romania in the Romanian market.

As a Quality Manager, I established and developed the quality department from scratch, setting up processes and standards that significantly impacted the organization's performance.Key Achievements and Responsibilities:Creating the Quality Department: Founded the quality department, outlining the necessary structure and processes to ensure high-quality services.Developing the Quality Book: Created a comprehensive Quality Book, which established clear standards and procedures for all organization members.Implementing Quality Standards: Defined and implemented quality standards adopted by over 500 members, contributing to the improvement of customer services.Performance Improvement: Increased the number of transactions and agent productivity through the introduced standards and processes, leading to enhanced organizational performance.Support and Mentorship: Provided continuous support and mentorship to the team, ensuring that all members understand and apply quality standards in their daily activities.Monitoring and Improving Processes: Constantly monitored performance and proposed continuous improvements to maintain high levels of quality and efficiency.Through these achievements, I significantly contributed to increasing customer satisfaction and strengthening the organization's market position.

Managing the primary accounting part of the company.Managing new network members - franchises and agents.Managing the relationship with RE / MAX Europe and RE / MAX International - communication and reporting.Managing banking operations and relationship with the bank.Managing the communication network with the entire network - franchised offices and RE / MAX agents.Inserting data rigorously into a CRM (database) data management system for members.

- Coordinates the entire activity of the financial and accounting department;- Achieves revenue and expense budgets, supervising their fulfillment;- Manages the company's cash flow;- Ensure liaison and representation of the company in relation with the competent bodies of the state on financial-accounting area;- Manages payouts in relation to the state, banks and suppliers;- Keep records of cash and bank receipts daily;- Financially controls the entire activity of the company, identifying areas with potential risk;- Registration of purchase invoices;- Weekly reporting on inventory management and project consumption.

As the Owner of an exclusive women’s center, I successfully penetrated a saturated market, attracting over 500 clients and achieving a retention rate of 70%. I developed and managed a team of 14 therapists, providing training and support to ensure they met set KPIs.Key Achievements and Responsibilities:Market Penetration: Successfully entered and established a strong presence in a highly saturated market.Client Acquisition and Retention: Attracted over 500 clients and maintained a high retention rate of 70%.Team Development: Built and managed a team of 14 therapists, offering comprehensive training and ongoing support.Performance Management: Set and monitored Key Performance Indicators (KPIs) for the team, ensuring consistent achievement of goals.Quality Assurance: Ensured high standards of service quality and client satisfaction through regular assessments and feedback.Operational Oversight: Managed day-to-day operations, ensuring a smooth and efficient workflow within the center.Customer Relationships: Fostered strong relationships with clients, enhancing their experience and loyalty to the center.Through strategic management and a focus on quality service, I successfully grew the center’s clientele and built a dedicated, high-performing team.

As the Owner, I successfully introduced our portfolio of products into over 160 locations, including more than 50 premium locations. I developed and led a sales team that consistently met monthly and annual targets under my guidance.Key Achievements and Responsibilities:Market Penetration: Successfully launched our product portfolio into over 160 locations, with a strong presence in more than 50 premium locations.Sales Team Development: Built and developed a high-performing sales team, providing the necessary training and support to achieve sales goals.Target Achievement: Guided the sales team to consistently meet and exceed monthly and annual targets, driving business growth and market expansion.Strategic Planning: Devised and implemented strategic plans to maximize market penetration and enhance brand visibility in premium locations.Performance Monitoring: Regularly monitored sales performance, providing feedback and implementing improvements to ensure sustained success.Customer Relationships: Cultivated strong relationships with key clients and premium location partners to secure product placement and drive sales growth.Through these efforts, I significantly expanded the market presence of our products and led the sales team to achieve outstanding results.