Cristina Harrison Email & Phone Number

Calgary, Alberta, Canada

Service Delivery , Project Management ; Project and Service Delivery Lifecycle; Cultivating strong relationships with clients and driving routines and process improvements initiatives with ultimate goal of improving SLAs. Building and supporting strong service delivery team

Calgary, Alberta, Canada

Supporting PMO, managed multi-sites network infrastructure projects; IPVPN and Wavelength Services Delivery. Defined scope of work and deliverables, planned and managed resources and 3rd party vendors , coordinated delivery and install , organized and facilitated UAT testing.• Customers: GOA, Alberta Education, AHS, Alberta Infrastructure, Xplore Inc, CCI, MCSNet • Managed 20 multi-site projects (250 end points) as part of GOA IPVPN Upgrade Program. 96% of the services have been upgraded with 99% delivered on time / on budget success rate.• Managed network infrastructure upgrade projects (10/100 G Wavelength) and coordinated internal IT/Engineering teams and vendors in Bell/Axia Supernet network integration • Highly experienced in procurement of 3rd party services and equipment in support of delivery of IPVPN services. Managed the procurement of Shaw EAS/TLS services and delivered 50 new services activations and 120 existing services hot cut overs with a 92% on time rate. .• Yearly, managed average 40 new sites Add |Modify |Deactivate (MACD ) solution delivery. Projects budget ranged from $5000 to $1 million.• Cultivated relationships to provide project leadership and efficiency in a highly matrix environment.• Advocated for customer experience excellence and built long term relationships with customers and stakeholders.

Calgary, Alberta, Canada

Reporting into PMO, managed network infrastructure projects and IPVPN, 10/100 G Wavelength services delivery to Government and Enterprise customers over the SuperNet Broadband Network. • Customers: GOA, Alberta Education, AHS, Service Alberta, Alberta Infras, Xplore Inc., Longview Systems, Husky Oil, CNRL, Gibson Energy, TransAlta Utilities, Secure Energy • Highly experienced in Procurement Management for equipment and services suppliers. Negotiated costs and prepared purchase order agreements and subcontracts (Bell, Shaw, Telus , Rogers , Bell , Westower, Rohl, etc ).• Managed the Alberta First Responders Radio Communications Systems Program TCV = $6.2 million; 30 Alberta urban and remote rural locations infrastructure connections. Delivered stringent governance compliance in security and access control; 5x9s services reliability requirements required custom design and delivery solutions. • Led and coordinated 25+ IT/Network Engineering specialists including 3rd party vendors and Managed Services Suppliers .• Over 5 years, managed 84 new infrastructure Install and NGN/Line Rate services activations to Alberta Education. Yearly budget averaged $500,000. 93% of the services have been activated in time for the school year start.• Managed 10 new Tourism Parks and Recreation Canada infrastructure install and Data and VOIP services delivery. Services enabled booking online and secured 100% occupancy rates for GOA. • Managed Service Development Projects using hybrid Waterfall and AGILE methodology. increasing the velocity of feature delivery enabling the organization to secure 50% faster revenue stream. • SME for Services Implementation Processes. Improved the service activation timeline by 35% by streamlining the workflow and touch points. • Managed roll out projects for Business Support Systems such as Cloud Based Costing and Quotation tools. Improved the proposals’ delivery time by 75% by providing suppliers cloud-based access.

Calgary, Alberta, Canada

• Extensive experience in SCADA equipment manufacturing and applications projects serving national and international Power Utilities customers: Ontario Hydro – Canada, Tacoma Utilities – USA, TERNA – Italy, NGT – United Kingdom. Managed multiple projects portfolio with values between $10,000 and $1 million USD. • Customer advocate for high quality and on time delivery – Project Definition and Requirements, Planning, Manufacturing and Delivery, Risk and Issues Management, Factory Acceptance Test and on-site commissioning

Bucharest, Romania

• Reporting into PMO, managed Power Utilities Capital Infrastructure projects for relocation and maintenance projects of medium and low voltage lines with values ranging from 1 to 10 million USD. • Statement of work, System Specification and Engineering Design, Planning, Construction, Commissioning, and Interconnect to National Grid • Procurement and Contract Management for material and services RFI, RFP, Contract Management

Education record

B. Sc. In Electrical Power Engineering, Polytechnic Institute of Bucharest Romania 1985-1990

Project Management Professional, Project Management

Activities and Societies: PMIProject Management COE : PMBOK Certificate / General Electric Project Management.

Certificate, Project Management

Six Sigma Green Belt, Six Sigma, Green Belt

High School Diploma, Telecommunications Engineering

Certificate, Computer And Information Sciences And Support Services, Certificate

Microsoft Office : Schedule , Excel , Powerpoint , Database

Certificate, Information Technology, Certificate

Foundation Certificate in IT - Service Management - ITIL Certificate

Certification, Pmp

Challenge in progress