CSforALL is the national hub for the Computer Science for All movement - working to make high-quality CS an integral part of K-12 education in the United States.Daily Responsibilities:• Continuously build relationships in-person and online to foster innovation, collaboration and inspiration within the computer science education community.• Support the creation and implementation of engagement campaigns.• Maintain Membership data and metrics.• Support work aligned with the National Science Foundation as an Alliance to broaden participation in computing.Yearly Event Responsibilities:• Own and manage the registration process and attendee management platform for in-personconferences that typically consist of over 350 attendees.• Implement and maintain highly customized attendee mobile apps that integrate into the registration platform, empowering conference attendees and external partners to navigate with accurate and timely information/updates.• Support the management of volunteers to ensure sufficient coverage of conference sessions, escorting for prominent external partners and other essential duties to ensure a successful conference.• Support the Conference Lead by assisting in the logistics of event spaces, occupancy control and room layouts for conference sessions.• Create simplified and detailed technical manuals for external partners covering 3rd party platform usage.• Create and distribute conference reports and metrics.Projects:• Created the framework to build a company-wide intranet, to encourage collaboration and increase cross- functional visibility.

TechNation is an innovative nonprofit organization that specializes in creating social change by developing next-generation technical talent from legally approved immigrants and refugees through technical training, career guidance and job placement.• Developed individualized career development plans with candidates. • Updated and maintained tracking in Salesforce.• Evaluated candidates’ skills to identify appropriate roles.• Liaised between IT employers and New Americans to secure appropriate employment.• Maintained and grew relationships with existing technology employer partners. • Ensured a positive experience on all fronts.

• Identified, coordinated and implemented transformation opportunities across the Support Center to improve, streamline and maximize processes.• Built relationships and coordinated projects with multiple organizations across the Support Center.• Engaged with business process owners and utilized Visio to build as-is and to-be process maps for transformation opportunities.• Authored and updated technical documentation for business users and development team.• Collaborated with team throughout the development lifecycle including solution design, QA/testing, UAT planning, go-live planning and post-implementation support.

• Provided technical support and subject matter expertise to cross-functional end-users for multiple applications.• Coordinated projects cross-functionally to include sales, operations, engineering and more.• Developed training strategies to align with multiple organizations.• Developed and delivered training presentations for region wide in-person training.• Gathered requirements, prepared and delivered reports for leadership.• Maintained metrics for continuous improvement projects using Excel formulas, Pivot Tables and VLOOKUP functions.• Utilized basic SQL queries to confirm business rules by querying specific tables.• Analyzed new project requirements to test, find bugs and report issues to development team.• Authored and updated technical manuals for end-users and team.• Acted as the SharePoint team site owner for the department.• Served as a member of the 6S Continuous Improvement Team and performed 6S audits.• Served as an ambassador for Gulfstream Aerospace's Diversity and Inclusion team.

• Supported end-users globally who utilized the ClickDimensions Solution, a 100% Software-as-a-Service application built on the Microsoft Azure platform and built into Microsoft Dynamics CRM.• Consulted via Skype, Outlook and WebEx to understand user problems to locate root causes.• Leveraged tools, resources and company procedures to diagnose and resolve problems.• Provided best practice advice to end-users in regards to creating, managing and migrating content.• Authored and updated team technical documentation and manuals on WordPress.• Responded to individual tickets to provide end-user support via Zendesk.• Consistently maintained high customer satisfaction ratings.

• Set up and configured system user hardware and software applications.• Contributed to the Bring Your Own Device Policy by gathering and translating requirements.• Troubleshot daily IT desktop client issues; supporting multiple departments and various offices.