Cristina Malone Email and Phone Number

As a Business Analyst at Datavative, I identify, analyze, and evaluate business needs and recommend solutions to address those needs. It involves understanding the goals and objectives of an organization, assessing the current state of business processes and systems, and determining areas for improvement. I am responsible for gathering and documenting requirements from client requests. I centralize this information for easy reference by stakeholders throughout the project's lifecycle. My expertise ensures that our solutions effectively solve client challenges and enhance project success and client satisfaction.-Collaborate with cross-functional teams to understand project requirements and goals.- SOPs creation to provide detailed instructions and guidelines for tasks, ensuring consistency andadherence to established processes. - Identify and analyze problems, bottlenecks, or inefficiencies that may impede project progress.- Develop solution documentation, Miro boards, and presentations to propose effective resolutions.- Proactively reach out to project stakeholders to ensure alignment and bring everyone togethertowards a common goal.- Recognize signs of confusion or misunderstandings and ask pertinent questions to clarifyinternally and externally.- Take ownership of projects at risk of becoming stagnant and proactively move them forward.- Implement effective time management practices to ensure projects stay on track and meetdeadlines.

My various roles at Torticity allowed me to develop a strong analytical mindset and a deep understanding of the mass tort industry. I possess a strong ability to build and nurture relationships with clients, legal professionals, and external vendors. Through effective communication and collaboration, I successfully resolved issues and ensured client satisfaction throughout the entire litigation lifecycle.Frequently participated in weekly meetings to present campaign-level updates to the Senior leadership team, executives, and law firm clients. Continuously developed a working roadmap to meet and exceed campaign-specific caseload targets and strategic prioritization of campaign-specific workload. Performed quality control audits to ensure accuracy across each function and successfully implemented efficient workflows and process improvements, resulting in enhanced productivity and cost reduction. My passion for stakeholder engagement, coupled with my strong interpersonal skills and proven track record, drove my team's success and helped us navigate a dynamic environment.

As a team lead, I assisted my senior manager in project management, streamlining processes, optimizing efficiency, and ensuring seamless operations within this challenging field of mass tort. I implemented and improved daily operations for three verticals, increasing productivity, and managing the daily workflow. I worked daily to reduce bottlenecks, uncovering training gaps, and process inefficiencies. After each day, I would analyze our daily assignments review how the workflow was trending, and pivot to the needs of the business to ensure we hit our goals.I established training catalogs for our verticals and training manuals for team projects. Cross-trained the other departments and partnered with department managers for those joint projects.

As a case coordinator in mass tort, my primary responsibility was to assist clients involved in mass tort litigation, which involved a large number of plaintiffs who had suffered similar harm caused by a defective products. I acted as a point of contact between the law firm and the clients, providing updates, answering questions, and addressing any concerns they may have throughout the legal process. To include reviewing and categorizing medical records, gathering evidence, and ensuring all necessary information is readily accessible for attorneys.

Established points of contacts and built relationships with in-network specialists offices. I managed the referrals, authorizations, medical records departments for assigned care centers to include in-house diagnostic testing/schedules. I consistently ranked in the top 5 for customer satisfaction ratings for the Palm River location.

Scheduled incoming and outgoing referrals via E Clinical within the preferred network of specialists. Prepared and processed referrals, to include diagnostic reports, medical records, and insurance authorizations. Took incoming calls from patients, specialists, and insurance agencies to ensure a high level of customer satisfaction. Maintained strict patient confidentiality while adhering to all HIPAA guidelines/regulations.

Collected, verified, and entered detailed patient demographics and insurance information into several systems. Facilitated efficient patient-flow by effectively communicating patients needs with all provider and clinical staff.

Provided financial consulting to clients showing how to approach their finances in a holistic way. I created personalized budgets and savings plans to help my clients meet their financial goals. Increased the average number of products opened at account opening for banking center, lead district in completed Financial Readiness Assessments, and consistently lead team in setting appointments. I visited our merchant accounts sites weekly to build our brand locally and create new relationships. In addition, I would to attend financial literacy events to provide free financial reviews and teach financial literacy in the community.

Uncovered customer needs for products and services. Represented banking center at local events. Complied with Regulatory/Compliance Program. Made daily deposits of US Treasury, personal, and foreign currency checks. Assisted customers with check cashing, transfers, inquiries, and loan payments. Processed and verified Euro bill payments; checked completeness of forms and accuracy. Dealt with local and foreign currency conversions. Processed wire transfers and financial paper. Completed transactions initiated by other sections/departments. Assisted with organizational transactions and deposits. Assisted with record retention & ATM balancing, and balancing financial logs. Trained new employees on procedures and policies.

Trained staff in driving sales, building relationships, and visual merchandising. Completed weekly sales plan, target marketing, and networking strategies for building company brand while increasing revenue every quarter. Managed all inventory and merchandising of sales floor to meet company standards.