• Assist General Manager will all aspects of billing, payments bank deposits, collections, client experience, phone programming, center readiness, ordering supplies, and scheduling receptionists duties• Client Experience – assist with managing client experience and provide superb services for every interaction, resolve and communicate any client complaints and challenges to General Manager• Financial Management – work directly with Accounting Rep to produce accurate billing statements, run credit cards, make bank deposits, assist in maintaining a minimum of 95% collected for all accounts receivable, generate reports on MS Excel • Sales – assist with sales calls, Walk-in prospects, schedule sales tours, facilitate tours when General Manager is not on site

• Handle phone calls, mail, and other support services for over 40 in-house clients and 75 virtual clients• Coordinate meeting room reservations for clients• Record administrative billable items, packages and maintain all package logs• Communicate with GM to resolve and follow up on any issues that may arise regarding clients, property management, parking management, and client requests• Communicate with sister centers to coordinate client needs

• Ability to work efficiently in a fast paced environment with team members• Constant one-on-one interaction with customers to assist them with their needs• Understanding of different ways to resolve customers complaints

• Continuously interacted with customers• Conducted inventory and assisted with paperwork• Developed interpersonal and communication skills

• Acquired verbal communication abilities through one-on-one interactions with prospective clients and employees• Handled clientele and processed paper work for new members by organizing company applications and flyers• Helped maintain company calendar• Scheduled meetings and consultations for clients with employees• Managed phone calls and email communication with clients and prospective clients• Improved organizational skills and ability to multitask while collaborating with others• Helped handle financial aspects of the company such as payments, deposits, logging, backtracking, and tracking contracts