Strategic consulting services targeting employee and leadership development and training offerings. Custom-developed solutions to provide training engagements on topics such as first-time manager skills, coaching, motivating employees, developing yourself as a leader, performance management and feedback, team building, MBTI and more.

Specialist providing project-based support for recruitment, training, and employee development initiatives. Designed and delivered leadership development offerings for managers at all levels; develop 3-day new management seminar to boost skills of new managers. Provide coaching and mentorship to team members on strategic employee engagement and training initiatives (mentor program, employee sponsorship and tuition reimbursement awards, employee upward feedback surveys).

Manage HR and employee development operations for 350+ company during period of corporate global expansion and merger with corporate partner. Manage team of six, including a recruiting manager; promote growth and development of individuals on the team through coaching and regular feedback. Drove overhaul of recruitment processes during periods of growth, including strategic focus on college recruitment, name branding, and tech sector recruitment. Manage employee performance processes, including mid-year and end-of-year reviews. Streamline comprehensive end-of-year review process including employee self evaluations, grade-based bonus award compensation, and high-touch annual review meetings between managers and the executive team. Partner with managers to manage employee growth, transitions, and performance issues. Oversee employee compensation review; develop multi-tier spreadsheet system for annual assessment and projection of compensation (base salary, raises, bonus, commissions). Oversee payroll for US, UK, and Hong Kong including selection of and conversion to new payroll providers, bonus payrolls, and tax form preparation. Administer benefits programs including medical, dental, vision, flexible spending, life insurance, and WageWorks commuter benefits. Navigate nuances of employment law in International offices (London, Hong Kong, and Sydney) including employment law, benefits, and payroll matters. Promote culture building initiatives and expansion of employee training including leadership, new hire, financial industry, product, and job skills training.

Manage training team, doubling team and expanding employee training offerings. Launch manager’s soft skills/leadership training for expanding group of managers at all levels. Develop management leadership courses using business school approach (case studies, discussion of scenarios, and real-life application of concepts). Implement evaluation metrics for courses and leadership programs. Launch employee career programs including mentor program and employee sponsorship program toward industry certifications.

Manage the documentation and distribution of all end-user and internal information for Eze Castle Software products. Write, edit, update, and publish technical documents including release notes, white papers, user guides, application help, web help, and templates. Design and maintain product support section of company intranet. Assist in product quality assurance, usability testing, and employee product training. Edit and assist in design of marketing materials and the company’s web site.