Regional Development / Management of Non-Reimbursable FundsCoordination and management of helpdesk activities.Coordination and organization of information sessions for project calls within Regio.Leading information sessions, seminars, webinars, and conferences for potential applicants and funding beneficiaries.Preparation for the Implementation of the North-East Regional Program 2021-2027 through specific activities.Coordinating the elaboration and distribution of informative and promotional materials for Regio.Contribution to Regio Communication.Public Procurement through specific activities: supervising and participating in the preparation of procurement documentation, coordinating and participating in the monitoring and implementation of supply and service contracts. Coordinating and participating in the monitoring and implementation of supply and service contracts to achieve the objectives outlined in the annual action plans related to the Regional Information Office.Reporting and monitoring.Participating in the implementation of regional projects, technical assistance, or institutional construction projects.Managing human resources through specific activities.Ensuring adequate risk management associated with the activities carried out within the office.

Providing Information and Responding to Inquiries: offering information on the Regional Operational Program, including regulations, institutional framework, eligibility and selection criteria, domains, activities, and eligible applicants.Monitoring feedback from applicants and funding beneficiaries regarding their concerns and areas of interest for funding.Participating in the organization and support of information sessions, seminars, and conferences at the regional level for potential applicants and funding beneficiaries under the Regional Operational Program (ROP). Participating in the organization of other events at the local or regional level, as requested by the ROP Management Authority or other central authorities.Participating in the development of information and promotional materials, including suggestions, proposals, and articles.Participating in communication activities organized by the ROP Management Authority, following the communication plan for ROP 2014-2020.Supporting the ROP Management Authority in implementing the communication plan.Ensuring the completion, collection, and promotion of success examples and best practices resulting from the implementation of ROP in the North-East Region.Participating in the periodic compilation of the catalog of funding sources for regional projects, including projects for institutional construction and technical assistance.Participating in the implementation of regional projects, technical assistance, or institutional construction projects.Participating as a member in the evaluation committees for the public procurement conducted by the agency.Participating in the preparation of procurement documentation.Participating in the monitoring and implementation of supply and service contracts to achieve the objectives outlined in the annual action plans related to Regional Information Office.Management of measures for irregularity prevention

Actively participating in the specific activities for absorbing funds related to projects financed under the Operational Program for Competitiveness, Axis 1 in the North-East region.Timely and correct monitoring according to the Project Monitoring Manual and the Evaluation, Selection, and Contracting Manual.Monitoring project implementation and ensuring compliance with monitoring procedures (progress reports, sustainability reports, field visits).Communicating with the Evaluation, Selection, Contracting Office, and the Technical Assistance Office, maintaining the relationship with the POS CCE Managing Authority, and the Single Monitoring and Information System (SMIS) for data registration.Consultancy for beneficiaries regarding the implementation procedures of projects under POS CCE, Axis 1.Proposing and implementing improvements to monitoring processes to optimize efficiency and effectiveness.Detailed documentation of monitoring activities and periodic reporting of results and identified issues.Managing emergency situations and resolving issues that may arise during project implementation.

● Sales and profits of the store● Recruit, hire, train, evaluate and counsel store employees. ● Schedule, organize and direct assignments.● Maintain, encourage and possess ownership mentality.● Develop and implement employee performance evaluations and improvement plans.● Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.● Resolve customer problems or complaints by determining optimal solutions.● Ensure interior and exterior of store is maintained to company standards.● Use labor management tools, including effective scheduling, to maximize productivity, profitability and margins.● Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis;● Provide exceptional customer service and ensure the employees also provide the same level of service.● Communicate, execute, and manage marketing and merchandising programs.● Conduct regular store meetings.● Ensure employee awareness of safety and emergency procedures;● Maintain and utilize surveillance equipment.● Maintain adequate store supplies.● Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.● Execute and monitor loss prevention and shrink programs.● Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.

SC Flanco International SRL is Romania’s third-biggest retailer of electronics, household appliances and IT&C.As store manager I was responsible for running the store to meet company’s targets and policies, to maximize the profit and minimize the costs.I had to ensure promotions were accurate and merchandised in line with the company’s standards, staff was fully versed on the target for the day and excellent customer care standards were met.

● Team and people management ● Develop customer oriented culture● Ensure quality of agents’ service● Improve agent processes● Key User processes: coordinate / train team newcomers; ensure proper usage of processes by CDC agents; contribute to process improvements and projects; run, test, coordinate and deploy new capabilities / processes.

● Perform the credit analysis for credit cards;● Ensure the credit requests are complete, accurate, consistent and complying with the Bank’s procedures;● Approve/reject the credit file;● Establish the credit limit;● Provide assistance to the Branches.

Coordinating and organising the telemarketing activity, supervising and training the agents, solving all the issues encountered, doing daily, weekly and monthly reports for supervisors and clients.