Senior Customer Care Specialist
Current- Work through a ticketing system addressing questions and resolving complaints raised by clients and customers (end-users). - Work closely with Product and Engineering teams on identification/tracking of bugs and enhancement requests.- Contribute to improving internal documentation and procedures.- Handle customer issues and offer quality service to them via multiple channels (e.g. emails, ticketing system).- Use available resources (tech documentation, guides, wiki, etc.) to… Show more - Work through a ticketing system addressing questions and resolving complaints raised by clients and customers (end-users). - Work closely with Product and Engineering teams on identification/tracking of bugs and enhancement requests.- Contribute to improving internal documentation and procedures.- Handle customer issues and offer quality service to them via multiple channels (e.g. emails, ticketing system).- Use available resources (tech documentation, guides, wiki, etc.) to investigate and resolve issues; - Timely escalate issues to corresponding teams; - Proactively monitor and provide updates to customers until successful resolution; - Contribute to improving internal documentation and procedures. Show less
