• Returned to lead the development of learning solutions after a year-long sabbatical, leveraging prior experience to design high-quality, engaging course content.• Provided strategic guidance on learning projects, collaborating with SMEs and business leaders to develop training curricula for new hires and experienced professionals.• Spearheaded the creation of interactive eLearning modules, using tools like Articulate 360 and Vyond to enhance learner engagement and retention.• Assumed a leadership role in designing and leading multiple new hire and incumbent training curricula, which saw annual enrollment numbers exceeding 650 participants.• Managed project timelines and milestones, ensuring the on-time delivery of training programs for both internal and external audiences.

• Designed and implemented training programs, working closely with internal teams and SMEs to create engaging and effective learning materials.• Led the transition to digital classrooms, developing multimedia content (audio, video, simulations) to support virtual training during the COVID-19 pandemic. • Conducted assessments to evaluate learner progress and ensure training materials aligned with business goals.

• Facilitated in-person and virtual classes on a variety of insurance-related topics, ensuring learners effectively absorbed content and were equipped to pass licensing exams.• Managed learner performance through coaching, remediation, and Personal Improvement Plans, ensuring knowledge retention and successful completion of training programs.• Collaborated with the instructional design team to create new learning solutions and update existing curricula to reflect changes in industry standards and company goals.

• Investigated, evaluated, and settled property damage claims in compliance with company policies and procedures.• Prepared detailed reports and documented all claim activity for accurate processing and record-keeping.• Delivered excellent customer service by guiding policyholders through the claims process and providing regular updates.

Responsible for social media posts, community newsletters, and responding to online communications.Leased apartments.

Built relationships with local businesses to gain funding and organizations awareness.

Confidently sold memberships and personal training packages while presenting options to potential members.Built relationships with local businesses for promotional events.