Cristina Dhesi Moya Email & Phone Number

Madrid

In the scholarship management department in Canada, I handle the entire enrollment process along with the necessary customer service. I also manage visas, flights, issues, validations, and events. Finally, I closely monitor students at their destination, providing support and motivation.

Madrid, Spain

Within the department handling J1-F1 academic year applications, I performed customer service tasks and manage visas, flights, issues, and validations.

Móstoles

I fully managed an academy with more than 500 active students. I accomplished administrative tasks, including billing and supply control. I additionally handled commercial work by assisting potential customers in their purchase of English courses.Regarding quality control, I carried out daily auditing of classes and teachers. Customer service was a key point for the development of the business and it was also an important part of my work.I was also responsible for staff selection and coordination in order to ensure that the standards and objectives of our school were fulfilled.

Madrid

Coordination and operation of inbound tourists, Ad-Hoc and MICE groups in Spain and Portugal. Comprehensive solutions for reservations of requested services, offering different proposals to the requests that arrived from different clients. Processing of prepayments and review final invoices in case of imbalance.Review of target prices and final revenue of groups in order to offer services with greater profitability which helped obtain a bigger benefit.Collaboration in rates negotiation and land services contracts elaboration, as well as in destination promotion and potential suppliers contracting.- Coordination- Operations- Negotiation- Procurement- Promotion- Invoicing and payments- Revenue

Madrid, Comunidad De Madrid, España

- Restaurant, tickets, transport and technical visits solutions for Ad-Hoc and Tour Series.- Land booking services purchasing assistance.- Japanese market (JTB).

Madrid, Comunidad De Madrid, España

- Assistance for Hotel contracting creation and negotiation.- Hotel booking control for Ad-Hoc and FIT reservations.- Hotel data base control and update.- Japanese market (JTB).

Madrid Y Alrededores, España

- Tourist apartments receptionist.- Customer service and booking management.- Creation of advertisements.- Contact with suppliers.- Problem solving

Bahía De San Francisco Y Alrededores, Estados Unidos

I was in charge of the daily care of two children aged 4 and 5.

Madrid Y Alrededores, España

- Reception and administrative tasks.- Recruiting and follow-up of potential clients.- Counseling for au pair and language programs (both at the educational center and abroad).

Madrid Y Alrededores, España

- Courses with nursery, primary and secondary education students.- Program development and creation materials. - Evaluation and individualized counseling.

Madrid

- Dynamization and educational support for English for students.- English educational programs development.- Schedule management - teachers and students'.- Platform training both to potential and enrolled customers.

Casarrubios Del Monte, Toledo

- Extracurricular English classes with students between 3 and 12 years old. - Program development and materials creation. - Evaluation and individualized counseling.

Ma In International Tourism Management

- Erasmus Program - Double Diploma

Associate'S Degree In International Trade

Ma In Intenational Tourism Management, Natural Resource Recreation And Tourism

Ma In Teaching English As A Second Language, Lengua Y Literatura Inglesa

Ba In English Studies