Cristina Drăgan Email and Phone Number

I help service employees find value in their work and create the satisfying customer experience we all deserve. I work with entrepreneurs and small/medium business owners from my community, with limited resources but a real passion for employee and customer excellence, across all service industries.🤍 Employee Experience - I offer customized employee experience ideas based on 5* hospitality best practices for service-based, customer-facing businesses.HR Consultancy… Show more I help service employees find value in their work and create the satisfying customer experience we all deserve. I work with entrepreneurs and small/medium business owners from my community, with limited resources but a real passion for employee and customer excellence, across all service industries.🤍 Employee Experience - I offer customized employee experience ideas based on 5* hospitality best practices for service-based, customer-facing businesses.HR Consultancy Projects: > Simplify Recruitment and Selection> Improve New Joiners Onboarding> Revitalize Learning & Development> Modernize Performance Review> Enhance Employee Engagement> Personalize Employee Profiles🛎 Guest Service Behaviors - I conduct tailored workshops to refine the behavior of service employees, driving customer satisfaction, loyalty, and revenue. > Personalized Service Behaviors Workshop> Mystery Client Audit> Training Needs Assessment> Online Reviews Analysis Show less

Working in an extraordinary environment, I executed HR processes at the highest level, navigating the dynamics of a diverse workforce consisting of 60 different nationalities. Each day, I practiced and modeled luxury behaviors, contributing to a workplace where excellence was not just a goal but a daily commitment.My role was to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously every day. Attracting the world’s top hospitality professionals who curate… Show more Working in an extraordinary environment, I executed HR processes at the highest level, navigating the dynamics of a diverse workforce consisting of 60 different nationalities. Each day, I practiced and modeled luxury behaviors, contributing to a workplace where excellence was not just a goal but a daily commitment.My role was to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously every day. Attracting the world’s top hospitality professionals who curate lifelong memories, believing that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.My responsibilities covered the following Human Resources processes:> Recruitment, Selection, Onboarding Management> Training and Development> Career Development and Growth > Performance Management and Recognition> Employee Relations and Conflict Management> Employee Engagement and Wellbeing> Diversity and Inclusion Initiatives> Legal and Corporate Compliance> Employee Data Management and Reporting > Trainer of the International Management Training Network Show less

HR Strategies for a Seasonal Hotel (yearly processes): > Successfully implementing mass recruitment, selection, and hiring procedures for 350 associates, 85% with seasonal contracts, > Ensuring mass Orientation and Training: Legal safety and security training, HACCP, BSA & ISRA mandatory training, and mass orientation and JW Standards training for all new hires. > Staff House Allocation and Administration of 140 employees.> Implementing Retention projects to keep… Show more HR Strategies for a Seasonal Hotel (yearly processes): > Successfully implementing mass recruitment, selection, and hiring procedures for 350 associates, 85% with seasonal contracts, > Ensuring mass Orientation and Training: Legal safety and security training, HACCP, BSA & ISRA mandatory training, and mass orientation and JW Standards training for all new hires. > Staff House Allocation and Administration of 140 employees.> Implementing Retention projects to keep employees motivated between seasons (e.g. collaborating with other Marriott properties for placement of the employees over the winter), and organizing mass work exit procedures and tracking.> Responsible for the monthly payroll administration and the implementation of a new Labor Management System (Zucchetti)> Enforcing Progressive Discipline and Documentation according to Marriott Standards of Operating Procedures and the Italian Law> Applying coaching and counseling for hourly and management associates. Participating in HR yearly budget creation and execution, P&L meetings, and reporting.OVERSEEING: > Human Resources Team (HR roles definition, projects assigning, feedback sessions, and performance evaluation). > Ensure compliance with Human Resources Audit, ISRA, and Brand Standard Audit (HR&Training Sections)> All HR Systems – Global | Recruiting System, People Soft, myLearning Platform, etc. | Performance Evaluation (Leadership Performance Process & Hourly Performance Evaluation) > Create and promote a Work Environment aligned with the Brand’s culture by organizing general meetings, appreciation and celebration events, engagement surveys, etc.;OTHER PROJECTS: > Being recognized as Coach for Marriott+Starwood Integration (4 hotels in Area Costa Smeralda, Sardegna, Italy); > TakeCare Champion on Property;> Finalizing Certification for becoming Trainer of the International Management Training Network;> Actively participating JW Treatment Re-Branding Campaign 2016 – Training with a Twist Show less

Training and Development> Conduct a needs assessment to identify training topics required.> Develop and implement a yearly training plan.> Design, deliver, and coordinate all training on the property, including new hire orientation, the Supervisors' development program, and soft skills training such as communication, emotional intelligence, cultural diversity, teamwork, and change management.> Work with departmental trainers to provide technical training like… Show more Training and Development> Conduct a needs assessment to identify training topics required.> Develop and implement a yearly training plan.> Design, deliver, and coordinate all training on the property, including new hire orientation, the Supervisors' development program, and soft skills training such as communication, emotional intelligence, cultural diversity, teamwork, and change management.> Work with departmental trainers to provide technical training like Complainers and Complaints, Coffee Expert, Wine Ambassador, and Service Standards Training.> Manage and execute logistics for all training events.> Evaluate training implementation and provide career management support.Related Human Resources> Manage all recruitment processes for internship positions.> Participate in and organize internal employee projects, such as the Employees' Party and Employees Appreciation Week.> Coordinate internal communication, including daily packets, department meetings, and promoting internal projects.> Manage all social responsibility projects in partnership with local NGOs and report the results through international reporting tools.> Manage Marriott's online global human resources tools. Show less

Working as a volunteer in managing all Human Resources processes of the organization, including recruitment, training, induction, evaluation, and more.Successfully finalizing an Educational Traineeship in Space Camp Turkey – Space and Science Education Center, as an Astronomy Teacher, between 03/2009 and 12/2009, as part of the AIESEC International Internship Program (eXchange).

Core Activities:Training Design and DeliveryRecruitment Consulting Projects