Catering Sales Manager for the SMERF market.

Set up conferences, banquets and other events. Meet customer service needs during events.

• Coordinated and serviced group events, room blocks, and property tours within the SMERF market. • Researched, identified, and implemented new ideas, methods and incentive programs to procure business for various markets.• Solicited prospective and existing clients for business during targeted dates to increase hotel revenue.• Procured and input contracts, room diagrams, Banquet Event Orders, menus, letters, reports and room blocks using the Delphi System and the Meeting Matrix… Show more • Coordinated and serviced group events, room blocks, and property tours within the SMERF market. • Researched, identified, and implemented new ideas, methods and incentive programs to procure business for various markets.• Solicited prospective and existing clients for business during targeted dates to increase hotel revenue.• Procured and input contracts, room diagrams, Banquet Event Orders, menus, letters, reports and room blocks using the Delphi System and the Meeting Matrix Room Diagram System Show less

• Courteously answered inquiries and accepted reservations, both in person and by telephone by using persuasive selling techniques to increase occupancy and revenue.• Used guest feedback and “SALT” score ratings to establish a positive culture throughout the guest services team.• Greeted guests and completed established check-in and check-out procedures using the OnQ reservation and housekeeping systems.• Reviewed “Customer Really Matters” report daily and ensured that guests’… Show more • Courteously answered inquiries and accepted reservations, both in person and by telephone by using persuasive selling techniques to increase occupancy and revenue.• Used guest feedback and “SALT” score ratings to establish a positive culture throughout the guest services team.• Greeted guests and completed established check-in and check-out procedures using the OnQ reservation and housekeeping systems.• Reviewed “Customer Really Matters” report daily and ensured that guests’ requests were fulfilled. • Calculated receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures. Show less

• Banquet Server• Cocktail Waitress • Bartender/Barista• Executive Lounge Concierge • Restaurant Server • Room Service Attendant • Hostess