Cristina Marin Email & Phone Number

Romania

Bucharest, Romania

Generate viable, sustainable growth and operational excellence through the management of Customer Service department, Digital operations, production and reimbursement departments. Actively identifying and leading strategic projects that support the business and map to the company’s long term objectives.

Management of the merchants portfolio. Increase turnover.Maintain and develop partnerships with old and new collaborators.Accelerate the digitalization process.

Edenred Romania

Define and develop the strategy for the Customer Service departmentLead, motivate and mentor the customer service team to satisfy customers and drive sales resultsCreate a positive and professional environment where customers view the team as knowledgeable and helpfulImplement new, innovative solutions to improve the overall processDevelop customer service procedures, policies and standards Manage the Affiliation departmentManage the affiliates portfolio. Achieve budgets. Increase turnoverMaintain and develop partnerships with collaborators

Coordinate gift vouchers activity from 2004Coordinate incentive programs activity from 2006Coordinate meal and holiday vouchers activity from 2009Identify selling opportunities of 4 productsEstablish the marketing and sale strategy for all 4 productsSetting budgets and targetsRecruit and train new sales repsSale team management regarding the sale of 4 products

Maintain and develop relationships with suppliers and press agencies;Recruit potentials collaborators;Prepare and design special materials for events (press conference, seminars);Coordinate the supply management activities; Participate to the implementation and the maintenance of the quality system ISO 9001: 2000;Internal Auditor – Quality Management.