Cristina Galis Email & Phone Number

London Area, United Kingdom

•Providing the highest level of service within ASOS to all stakeholders.•Managing a team of direct reports and being responsible for their output and progression.•Ensuring the successful transition of all product into and out of ASOS Studios at all times, ensuring that only scheduled product is accepted into the department.•Liaising with stakeholders both in and out of the department on current and proposed processes and escalation.•Mentoring other team members on best practices in all areas of schedule creation. Holding workshops designed to develop and coach all teams to strengthen their scheduling capabilities.•Maintaining a strong working knowledge of in-house content management and tracking systems.•Managing the team structure along with the other senior team members to ensure operational cohesion day to day.•Ensuring all studios have the optimum quantity of products for each shoot.•Maintaining team and department SLA's and KPI’s and being the custodian of reporting and control of all products within the team.•Responsible for the recruitment process of new team members.•Training and developing new leaders to the levels expected and to my high standards to enable growth in the team and wider department.

London, United Kingdom

•Providing the highest level of service within ASOS to all stakeholders.•Managing a smooth transition of products into and out of ASOS Studios at all times.•Providing progressive support to the Shoot Operations Scheduling team by demonstrating effective problem solving and giving feedback on methods used to prevent reoccurring queries.•Logging any variance in product handovers and providing solutions for suitable replacements.•Maintaining a strong knowledge of in-house content management and tracking systems.•Conducting regular product inventory reports.•Helping the Production department maintain its SLA’s and KPI’s for the business.

London, Greater London, United Kingdom

•Prepping all scheduled products for model and still life shoots whilst ensuring each shoot list is detailed and accurate.•Ensuring all studios have the optimum quantity of products for each shoot.•Providing the highest level of service within the Shoot Operations team.•Taking on ad-hoc tasks when required.

London, United Kingdom

•In charge of the Operations, Logistics and Customer Care Department, reporting directly to both Creative and Commercial Director.•Provide outstanding customer service to improve customer satisfaction and relationship.•Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.•Issuing and sending order confirmations, invoices, delivery sheets using different programs such as Microsoft Excel, Tradestone and Prisma (company’s own software) to both wholesale and retail customers.•Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.•Supports sales staff by providing sales data, market trends, account analyses, new product information; sending updated stock counts to international agents.•PR support: supporting the PR team with all necessary marketing materials (campaign images, cut outs, look books, product samples)•Maintaining computerised information systems and participating in their development to improve efficiency within the unit. •Monitor product order shipment to ensure on-time delivery to customers.•Develop knowledge about each customer’s business model and requirements.•Maintain database of customer sales order and invoicing records.•Assist in marketing activities and inventory control maintenance•Issuing commercial invoices in conformity with customs legislations and regulations.•Submitting to HMRC the monthly EC Sales and dealing with tax return forms.•In charge of processing, packing and dispatching e commerce orders.•Control the look, content and functionality of the online store using Magento.•Accounting support: logging in the company’s inflows and outflows, keeping track of payments received and chasing payments when necessary.•Stock management•Training and offering support to company’s interns.

• Driving operational, visual and customer service standards in store.• Monitoring and reviewing store performance on a regular daily, weekly and monthly basis.• Implementing store compliance and health and safety procedures.• Maximizing sales through effective merchandising and marketing.• Deciding on store layouts.• Recognizing and rewarding good staff performances.• Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.• Working with the visual team to manage displays within the store.• Recruiting the right people with the right behaviors in to the right jobs and ensuring they are given access to the right training.• Managing the store profit and loss account within budget.• Getting feedback and capturing data from customers.

Leading and motivating the team in everything from stock replenishment, customer service right through setting up displays and driving sales.Deputizing in the absence of the store manager and doing everything possible to drive the business forward.• Leading, driving, energizing and motivating teams to do better.• Deciding on service standards.• Mentoring new employees.• Controlling and maintaining the budget and expenditures.• Implementing and managing the shop’s security and anti theft policies.• Ensuring the store operates efficiently and effectively in all operational areas such as stock control, admin and presentation.

London, United Kingdom

• Opening/ Closing the shop making sure all the procedures are followed.• Cashing up.• Supervising and coordinating staff activities, making sure they reach the tasks they have been given.• In charge of the Footwear department (checking the layout, merchandising new lines).• Merchandising the Accessories department.• Dealing with customers complaints.• Dealing with customers refunds/exchanges.• Induction of new employees.

Romania

• Presenting the company's products and advise/persuade the customers to buy the right one for them.• Finding new and keeping existing clients.• Admin.• Keeping the cleanliness and tidiness of the shop and products.

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Activities and Societies: Media, PR, French, Publicity.

Bachelor Of Communication And Pr, Public Relations/Image Management