👩🏻‍💻 Telecom Engineer passionate about Business Development, Continuous Improvement and Program Management. 🔝 More than 15 years of experience working on business critical projects, leading geographically dispersed teams 🌐 and bringing all stakeholders together 🤝🏻 to maximise engagement and ensuring bussines objectives are met. 🎯🤝🏻 Proven skills to build & maintain strong relationships with customers & partners, high-level management and project´s teams. 🤹🏻‍♀️ Ability to work under pressure, both in terms of deliverable deadlines, but also in terms of communication with senior management, customers/partners and team´s members under difficult situations.♟️ Key player driving and orchestrating programs teams to see business goals through to a succesful end point. 📚 Solid understanding of Customer Success principles & practices. 👩🏻‍🏫 Proven experience as customer trusted advisor, managing services renewal & upselling of new good & services. 📄 Backed by industry certifications PMP, Six Sigma (Green Belt) & ITIL.