⦁ Provided production support of Boeing Enterprise Applications (REDARS, LWGP, ETL, CMDU, PSDS, ADADS, OTD, SPDM) in production by troubleshooting issues, proposing solutions, developing and testing fixes, and migrating solutions to ensure effective and streamlined responses to user or system-generated requests and incidents across a wide range of impacts and types of incidents. ⦁ Provided high level end user support for application knowledge and data to answer questions or provide training… Show more ⦁ Provided production support of Boeing Enterprise Applications (REDARS, LWGP, ETL, CMDU, PSDS, ADADS, OTD, SPDM) in production by troubleshooting issues, proposing solutions, developing and testing fixes, and migrating solutions to ensure effective and streamlined responses to user or system-generated requests and incidents across a wide range of impacts and types of incidents. ⦁ Provided high level end user support for application knowledge and data to answer questions or provide training on application issues using Global Service Engagement Portal ticketing system with SLAs.⦁ Provided SME support to root cause analysis (RCA) investigations, DR recovery planning and requests, created documentation for level 1 support and knowledge base articles. ⦁ Ensured proper ITIL standards are maintained while managing projects in various aspects of computing infrastructures: Unix (Solaris), Windows Servers, Linux (Redhat), and SQL Server DBs, shared services and application support services.⦁ Directed and coordinated activities to expedient and efficient restoration of services during critical incidents. Provided proactive, corrective, and preventative measures to ensure and improve ongoing system stability in production and test environments. Show less

⦁ Implementation and supporting call recording software (VoIP, Digital and Analog) for integrations with SIP, Lync, Skype for Business, Cisco, Smartworks (Audiocode), using SQL server, IIS, WireShark, Teamviewer, Microsoft Office 365, JIRA & FreshDesk ticketing system. ⦁ Windows server single & multi server deployments. ⦁ Providing customer support via phone, chat, email and tickets. Updating and resolving support tickets and providing updates to clients. ⦁ Collaborating with… Show more ⦁ Implementation and supporting call recording software (VoIP, Digital and Analog) for integrations with SIP, Lync, Skype for Business, Cisco, Smartworks (Audiocode), using SQL server, IIS, WireShark, Teamviewer, Microsoft Office 365, JIRA & FreshDesk ticketing system. ⦁ Windows server single & multi server deployments. ⦁ Providing customer support via phone, chat, email and tickets. Updating and resolving support tickets and providing updates to clients. ⦁ Collaborating with customers and internal teams to resolve technical issues and create useful knowledge content and update existing knowledgebase articles.⦁ Deployment of patches to desktops and servers. Show less

Supporting various Unix servers for internal support, working with developers and programmers. Running queries, executing SQLs and running scripts. Upgrading Peoplesoft Servers and managing Uprocs, Tasks and Sessions within Dollar Universe. Left this position because I decided to move back to the US.

⦁ Provide customer service support for Linux based servers performing Upgrades, patches, configurations, maintenance and troubleshooting for critical and high priority issues. ⦁ Responsible for resolving customers' critical business systems, technical problems related to Avaya’s, Windows/Linux-based server products for customers globally.⦁ Troubleshooting problems ranging from the telecom switch to applications. Communicator Manager, ASAI/CTI, Microsoft OCS LCS, VMware… Show more ⦁ Provide customer service support for Linux based servers performing Upgrades, patches, configurations, maintenance and troubleshooting for critical and high priority issues. ⦁ Responsible for resolving customers' critical business systems, technical problems related to Avaya’s, Windows/Linux-based server products for customers globally.⦁ Troubleshooting problems ranging from the telecom switch to applications. Communicator Manager, ASAI/CTI, Microsoft OCS LCS, VMware. ⦁ Environments support applications with Verint, NICE, Genesys and several other CTI applications. Maestro and Siebel Ticketing systems. Show less

Sr. System Analyst for Production Support – Resolution of tickets with data problems, errors and inconsistencies and other issues that can appear between applications and databases. Manual resolutions or data fixes using Unix, Oracle, SQL and TOAD.

Primary contact for escalations from Local Exchange Carriers (LECs). Resolution of PUC complaints and escalated issues. Port out project for local service inside the US to other LECs.

Control and manage casinos on-line using a data base and a Toolbox. Provide solutions to client’s problems, doubts or questions on there casino or software. Complete management over casino games, client data and specific casino data. Management the company’s help desk, handling staff issues and controlling fulfillment of work in a proper and orderly manner. Controlling emails, phone calls, live chats, and requests for deposits and withdrawals made by players. Assuring client satisfaction

Coordinating installations, movements, additions and changes of software and hardware for users. Control of Software and Hardware requisitions, generating service orders through Remedy and Seagate. Distribution of orders to service technicians.