Maria Cristina Honrada Email & Phone Number

Philippines

Philippines

Houston, Texas, United States

Prospects for new clients.Cultivates client relationships. Sets client appointmentsManages all leads within the contact management database. Calls are made each day to reach potential clientsObtain the necessary information to qualify them for an appointment.Schedule meetings with the listing and/or buyer specialist.

United States

Assisted customers in handling inquiry through Zendesk and process orders through Shopify.

Pasay

Las Pinas City

Process product returns and Conduct product failure analysisEnsure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team's objectives.Handle the day-to-day RMA Receiving activitiesMeet and exceed internal and external Service Level AgreementsMaintain daily productivity / workflow reportsAssist Customer Service with RMA Authorization processing as neededWork closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as requiredMaintain, review and update process documentation on a regular basis; Creating new documents as requiredReview current processes on a regular basis and implement new processes as required

Operate as the lead point of contact for any and all matters specific to your customersBuild and maintain strong, long-lasting customer relationshipsDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metricsIdentify and grow opportunities within territory and collaborate with sales teams to ensure growth attainmentAssist with high severity requests or issue escalations as needed

Las Pinas City

English Teacher - Grade 2 - Grade 6Math Teacher - Grade 4, 5, 6Values Education Teacher - Grades 5 and 6

Makati

Project BasedCommunicate via phone, mail, and email with internal and external clients requiring assistance or information. Interpret clients' needs and utilize software programs to identify possible resolutions for issues.Follow established procedures to handle client inquiries and resolve concerns to ensure client satisfaction. Handle client communications within all call handling, quality measurement and AC metrics.Use software programs and computer systems to accurately document and track client contacts.Participate in outbound calling campaigns as needed.Attend training sessions and participate in meetings related to the effective and efficient performance of job duties.Identify issues with current process and notify management of potential concerns and potential solutions.Other duties as assigned.

Sucat, Paranaque

Maintain up-to-date knowledge about AT&T products and services.Respond to customer queries about AT&T services, equipment, promotions, and billings.Enhance customer retention and satisfaction by providing outstanding and prompt customer services.Take customer calls and complete service orders.Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell AT&T products and services to customers.Handle customer requests for payments, activations, upgrades and other services.Address and resolve customer concerns promptly.Handle large volume of customer calls efficiently.

Bachelor Of Secondary Education, English

Bachelor’S Degree, Secondary Education Major In English